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Customer Support Representative

Date Posted: Oct 16, 2026
: $ 100 - $ 150

Job Detail

  • location_on
    Location Islamabad, Islamabad - Federal Capital Area, Pakistan
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift: Third Shift (Night)
  • analytics
    Career Level: Entry Level
  • group
    Positions: 15
  • calendar_view_day
    Experience: 1 Year
  • male
    Gender: Male
  • school
    Degree: Bachelors
  • calendar_month
    Apply Before: Jan 01, 2027

Job Description

Position Overview

Respond to customer questions through assigned channels, resolve routine issues and provide a professional customer experience.

Key Responsibilities

  • Handle inbound calls, emails, chats or tickets as assigned.
  • Understand customer concerns and provide accurate information.
  • Document interactions and update support systems.
  • Resolve routine issues and escalate complex cases.
  • Follow up on open requests and meet service standards.
  • Protect customer information and follow company policies.

Key Performance Indicators (KPIs)

  • Response time
  • Resolution rate
  • Customer satisfaction
  • Quality review scores
  • Attendance and adherence

Qualifications

Intermediate or bachelor’s degree preferred. Customer service or call-center experience is an advantage; strong spoken and written communication required.

Key Skills

  • Customer service
  • Active listening
  • Issue resolution
  • CRM/ticketing systems
  • Communication
What Success Looks Like in This Role

Provide accurate, courteous support and keep customer records complete and up to date.

Why Join DigiLancer

Develop customer service skills in a team focused on dependable service and professional communication.

What We Offer

A professional, collaborative environment; opportunities to learn and grow; and role-relevant exposure to recruitment, technology, customer service or digital business operations. Confirm and add only benefits approved for this vacancy.

Benefits

  • Performance-Based Bonuses & Sales Commission
  • Annual Salary Increments
  • Paid Annual, Casual & Sick Leaves
  • Eid Bonus
  • Employee of the Month Award
  • Career Growth & Promotion Opportunities
  • Professional Training & Development
  • Employee Referral Bonus
  • Provident Fund (PF)
  • EOBI Registration

Skills Required

Company Overview

Islamabad, Islamabad - Federal Capital Area, Pakistan

Digilancer is a global platform built to connect learning, freelancing, and hiring into one complete ecosystem. It helps individuals and businesses grow by providing opportunities to learn new skills, find jobs, and offer services—all in one place.... Read More

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