Position Overview
Lead customer support operations and a service team, ensuring professional communication, timely resolution and consistent service quality. The female requirement should be used only where lawful and genuinely job-related.
Key Responsibilities
Key Performance Indicators (KPIs)
Qualifications
Bachelor’s degree preferred with 4–7 years of customer support experience, including team leadership. Strong spoken and written communication required.
Key Skills
What Success Looks Like in This Role
Maintain a well-managed team, improve service quality and resolve escalations consistently.
Why Join DigiLancer
Lead service delivery and improve customer experience through coaching, clear processes and measurable performance.
What We Offer
A professional, collaborative environment; opportunities to learn and grow; and role-relevant exposure to recruitment, technology, customer service or digital business operations. Confirm and add only benefits approved for this vacancy.
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