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Customer Support Officer

Date Posted: Oct 16, 2026
Monthly: $ 100 - $ 150
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Job Detail

  • location_on
    Location Islamabad, Islamabad - Federal Capital Area, Pakistan
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift: Third Shift (Night)
  • analytics
    Career Level: Entry Level
  • group
    Positions: 15
  • calendar_view_day
    Experience: Less Than 1 Year
  • male
    Gender: No Preference
  • school
    Degree: Bachelors
  • calendar_month
    Apply Before: Apr 15, 2027
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Job Description

Position Overview

Manage customer queries and service requests, ensuring timely resolution, clear documentation and appropriate escalation.

Key Responsibilities

  • Respond to customer inquiries across assigned channels.
  • Investigate issues using internal procedures and available systems.
  • Maintain clear case notes and track requests through resolution.
  • Coordinate with relevant departments to resolve customer problems.
  • Identify recurring issues and share improvement suggestions.
  • Follow quality, privacy and service standards.

Key Performance Indicators (KPIs)

  • First-response time
  • Resolution time
  • Customer satisfaction
  • Case documentation quality
  • Escalation accuracy
  • Qualifications
Bachelor’s degree preferred with 1–3 years of customer support or call-center experience.
Key Skills
  • Customer support
  • Case management
  • CRM
  • Written communication
  • Problem solving
  • What Success Looks Like in This Role
  • Resolve customer requests efficiently and communicate clearly until closure.

Why Join DigiLancer

Contribute to a reliable customer experience while developing service and operational expertise.

What We Offer

A professional, collaborative environment; opportunities to learn and grow; and role-relevant exposure to recruitment, technology, customer service or digital business operations. Confirm and add only benefits approved for this vacancy.

Benefits

  • Performance-Based Bonuses & Sales Commission
  • Annual Salary Increments
  • Paid Annual, Casual & Sick Leaves
  • Eid Bonus
  • Employee of the Month Award
  • Career Growth & Promotion Opportunities
  • Professional Training & Development
  • Employee Referral Bonus
  • Provident Fund (PF)
  • EOBI Registration

Skills Required

Company Overview

Digilancer
Islamabad, Islamabad - Federal Capital Area, Pakistan
17 Current Jobs Openings

Digilancer is a global platform built to connect learning, freelancing, and hiring into one complete ecosystem. It helps individuals and businesses grow by providing opportunities to learn new skills, find jobs, and offer services—all in one place.... Read More

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