SMS & Communication Policy

1. Consent to Receive Communications

By creating an account, submitting a contact form, requesting information, or otherwise providing your phone number or email address, you consent to receive communications from Digilancer related to your account and use of our Platform.

Where required by law, marketing communications are sent only after you provide your explicit consent.

Consent to receive SMS messages is not a condition of purchasing any product or service.

2. Types of Messages

You may receive communications including, but not limited to:

Account Notifications

• Account verification
• Login alerts
• Password reset codes
• Security notifications
• Profile updates

Marketplace Notifications

• New project invitations
• Proposal updates
• Client and freelancer messages
• Order status updates
• Contract notifications
• Review and rating requests

Payment Notifications

• Subscription confirmations
• Payment receipts
• Invoice notifications
• Escrow updates
• Withdrawal confirmations
• Billing reminders

Customer Support

• Support ticket updates
• Appointment reminders
• Customer service follow-ups

Marketing Communications

If you have opted in, you may receive:

• Product announcements
• Platform updates
• New features
• Promotions and special offers
• Educational content
• Webinars and events
• Referral program updates

3. Message Frequency

Message frequency varies based on your account activity, communication preferences, subscriptions, and use of the Platform.

4. Message and Data Rates

Standard message and data rates may apply according to your wireless carrier's plan. Digilancer is not responsible for any charges imposed by your mobile carrier.

5. Opting Out

You may opt out of receiving marketing SMS messages at any time by replying:

After opting out, you will receive a confirmation message, and no further marketing SMS messages will be sent unless you opt in again.

Please note that you may continue to receive essential transactional messages related to your account, security, subscriptions, payments, or active services.

6. Getting Help

For assistance, reply:

You may also contact our support team using the information provided below.

7. Email Communications

Transactional emails regarding your account, projects, subscriptions, payments, and customer support cannot be unsubscribed from while your account remains active.

Marketing emails may be unsubscribed from at any time by clicking the unsubscribe link included in the email.

8. Phone Calls

Where appropriate, Digilancer representatives may contact you by telephone regarding:

• Customer support requests
• Account verification
• Billing matters
• Service inquiries
• Scheduled consultations
• Requested sales information

9. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We do not sell or rent your mobile phone number or email address to third parties for their independent marketing purposes.

10. Third-Party Service Providers

Digilancer may use trusted third-party providers to deliver communications, including SMS, email, voice, authentication, and customer support services. These providers may process your contact information solely to deliver communications on our behalf.

11. Changes to This Policy

We may update this SMS & Communication Policy from time to time. Any changes will become effective upon posting the updated version on our website.