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Customer Success Specialist

Date Posted: Oct 16, 2026
Monthly: $ 600 - $ 700

Job Detail

  • location_on
    Location Islamabad, Islamabad - Federal Capital Area, Pakistan
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift: Third Shift (Night)
  • analytics
    Career Level: Experienced Professional
  • group
    Positions: 19
  • calendar_view_day
    Experience: 8 years
  • male
    Gender: No Preference
  • school
    Degree: Bachelors
  • calendar_month
    Apply Before: Dec 01, 2026

Job Description

Position Overview

Help customers achieve value from a product or service through onboarding, proactive follow-up and relationship management.

Key Responsibilities

  • Guide customers through onboarding and service usage.
  • Monitor account health and follow up on risks or support needs.
  • Coordinate issue resolution with internal teams.
  • Maintain customer records and share product feedback.
  • Identify opportunities to improve retention and engagement.

Key Performance Indicators (KPIs)

  • Onboarding completion
  • Customer engagement
  • Retention indicators
  • Issue resolution
  • Customer feedback

Qualifications

Bachelor’s degree preferred with 2–4 years in customer success, account support or client service.

Key Skills

  • Relationship management
  • Onboarding
  • CRM
  • Communication
  • Problem solving

What Success Looks Like in This Role

Build trusted customer relationships and ensure requests and risks receive timely attention.

Why Join DigiLancer

Support long-term customer relationships and help improve product or service adoption.

What We Offer

A professional, collaborative environment; opportunities to learn and grow; and role-relevant exposure to recruitment, technology, customer service or digital business operations. Confirm and add only benefits approved for this vacancy

Benefits

  • Performance-Based Bonuses & Sales Commission
  • Annual Salary Increments
  • Paid Annual, Casual & Sick Leaves
  • Eid Bonus
  • Employee of the Month Award
  • Career Growth & Promotion Opportunities
  • Professional Training & Development
  • Employee Referral Bonus
  • Provident Fund (PF)
  • EOBI Registration

Skills Required

Company Overview

Islamabad, Islamabad - Federal Capital Area, Pakistan

Digilancer is a global platform built to connect learning, freelancing, and hiring into one complete ecosystem. It helps individuals and businesses grow by providing opportunities to learn new skills, find jobs, and offer services—all in one place.... Read More

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