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Technical Solutions Trainer

Date Posted: Jun 24, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Chicago, Illinois, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 22, 2026
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Job Description

Overview

Astound is a leading provider of internet, WiFi, mobile, and TV services. The Technical Solutions Trainer role focuses on delivering high-quality training programs for employees in customer interactions, sales performance, installation procedures, and trouble-call resolution to ensure exceptional service and technical support for customers. The trainer will develop curriculum and conduct both classroom and hands-on training, collaborating with operational leaders to align training with business goals.

Key responsibilities

  • Deliver high-quality training programs for customer service teams and field technicians
  • Develop and update training materials, job aids, manuals, and e-learning content
  • Conduct engaging training sessions in sales, customer service, installation, and troubleshooting
  • Facilitate role-play, simulations, and scenario-based exercises
  • Provide coaching, feedback, and performance assessments throughout the training cycle
  • Evaluate training effectiveness through assessments and feedback surveys
  • Ensure safety compliance and incorporate field safety best practices
  • Collaborate with subject-matter experts to integrate new technologies into training
  • Monitor trainee progress and provide timely coaching
  • Maintain accurate training records and certification documentation

Required skills

  • 5+ years of Technical Installation and Troubleshooting Experience
  • 2+ years of facilitation and leadership experience
  • Proficiency in RF theory, Digital Theory, RF Design, Fiber Optics, IP networking, and telephony
  • Experience training, coaching, or mentoring in customer service and technical operations
  • Strong knowledge of telecommunications products and services
  • Excellent communication, presentation, and interpersonal skills
  • Strong organizational skills to manage multiple training classes
  • Instructional design knowledge including adult learning theory and curriculum development
  • Valid Driver's license with acceptable driving record

What the company offers

  • 401k retirement plan with employer match
  • Medical, dental, vision, life, and STD insurance options
  • 80 hours of Paid Time Off per year, increasing with tenure
  • 40 hours of Floating Holiday per year
  • 7 Paid Holidays per year
  • Paid Sick Leave based on state/local laws
  • Tuition reimbursement program
  • Employee discount program
  • Base compensation range of $65,000 - $92,000 plus benefits

Skills Required

Company Overview

Astound
St Faustin, Texas, United States of America
103 Current Jobs Openings

Astound is a top-tier internet provider that values its employees and customers, providing tools and support for success. The company focuses on single-family sales initiatives in residential areas. Read More

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