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Senior Technical Support Manager

Date Posted: Apr 23, 2026
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Job Detail

  • location_on
    Location Islamabad, Islamabad - Federal Capital Area, Pakistan
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level: Experienced Professional
  • group
    Positions:
  • calendar_view_day
    Experience: 4 years
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jul 31, 2026
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Job Description

About Techception

Techception is a next-generation SaaS platform designed to help small and medium-sized businesses manage their operations, customer relationships, marketing, and sales from a single, powerful system.

Our platform combines CRM capabilities, automation tools, marketing funnels, and operational workflows to help businesses streamline processes and accelerate growth.

As we continue to scale, we are looking for a Senior Technical Support Manager with strong expertise in GoHighLevel (GHL) to lead our technical support function and deliver an exceptional client experience.

Job Overview

The Senior Technical Support Manager will lead the technical support team while also working hands-on to resolve complex issues and support clients in configuring and optimizing their systems within the GoHighLevel ecosystem.

This role requires a mix of technical expertise, leadership, and customer-focused problem-solving, ensuring that clients can fully utilize the platform and achieve their business goals.

Key Responsibilities

Technical Leadership

  • Lead and manage the technical support team
  • Ensure timely and effective resolution of customer issues
  • Develop internal processes, SOPs, and knowledge base documentation
  • Provide advanced troubleshooting support for complex cases

GoHighLevel Platform Management

  • Configure and manage GHL CRM environments
  • Support clients with funnels, landing pages, pipelines, and workflows
  • Troubleshoot automation, email, and SMS-related issues
  • Manage triggers, custom fields, and system configurations

Client Support & Issue Resolution

  • Handle escalated technical tickets and client queries
  • Provide guidance on best practices and platform usage
  • Maintain clear communication with clients during issue resolution

Integration & Automation

  • Manage and troubleshoot integrations including:
    • Zapier
    • Stripe / Payment gateways
    • Twilio
    • Email services
    • Third-party tools
  • Work with APIs, webhooks, and automation setups

Process Improvement

  • Identify recurring issues and implement long-term solutions
  • Collaborate with product and development teams
  • Train internal teams on platform usage and technical processes

Required Qualifications

  • 3+ years of hands-on experience with GoHighLevel (GHL)
  • Strong understanding of CRM systems, funnels, and automation
  • Experience leading or managing technical support teams
  • Knowledge of integrations (Zapier, APIs, webhooks)
  • Familiarity with email/SMS systems and deliverability
  • Strong troubleshooting and problem-solving skills
  • Excellent communication skills

Preferred Skills

  • Experience with SaaS or white-label CRM platforms
  • Understanding of marketing funnels and lead generation
  • Basic knowledge of HTML/CSS
  • Experience working with international clients or remote teams

Benefits

What We Offer

  • Competitive Salary + Performance Incentives
    Attractive compensation package with bonuses based on performance and team success.
  • Leadership Opportunity
    Take ownership of the technical support function and lead a growing team in a fast-scaling SaaS environment.
  • Hands-On Experience with Advanced Tools
    Work with GoHighLevel, CRM systems, automation workflows, and modern integrations used by global businesses.
  • Career Growth & Advancement
    Opportunities to grow into senior leadership roles within a rapidly expanding technology company.
  • Learning & Development
    Continuous exposure to new tools, integrations, and SaaS best practices to enhance your technical and leadership skills.
  • Collaborative Work Environment
    Work with a supportive team focused on problem-solving, innovation, and delivering high-quality customer experiences.

Skills Required

Company Overview

Techception
Islamabad, Islamabad - Federal Capital Area, Pakistan
5 Current Jobs Openings

Techception is an information technology and digital services company that provides business-focused technology solutions, primarily aimed at helping organizations improve marketing, customer acquisition, and operational efficiency. The company oper... Read More

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