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Product Support Coordinator

Date Posted: Jun 23, 2026
Yearly: USD - USD
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Job Detail

  • location_on
    Location Wakefield, Massachusetts, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Sep 21, 2026
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Job Description

Overview

The Product Support Coordinator at Kelmar supports the growth, development, and daily activities of the KAPS product and team. This remote role involves coordinating team activities, managing internal audit functions, tracking billing activities, and assisting senior management.

Key responsibilities

  • Coordinate and assist with internal audit processes
  • Manage accounts and records of all internal KAPS system users
  • Generate and distribute periodic reports on KAPS tickets and activities
  • Prepare, update, and deliver polished reports for management
  • Assist with creation, review, and publication of system documentation and client communication
  • Document, monitor, and report on contracted support plans and protocols
  • Prepare presentations using Microsoft PowerPoint and reports using Microsoft Excel
  • Coordinate travel arrangements for teams
  • Maintain a calendar of all KAPS team travel and distribute reports
  • Compile, track, and distribute KAPS-associated billing activities

Required skills

  • Proven experience as a process or team coordinator
  • Proficiency in Microsoft Excel, Word, Teams, PowerPoint, and Visio
  • Strong organizational skills and attention to detail
  • Ability to identify, triage, and resolve problems
  • Excellent written and verbal communication skills
  • Ability to multi-task and prioritize competing demands
  • Ability to maintain professional working relationships

What the company offers

  • Salary range of $55,000 - $62,000 depending on experience and location
  • Medical, Dental, and Vision Insurance
  • Flexible Spending Plans
  • Health Savings Account
  • Health Reimbursement Arrangement
  • Basic Life, AD&D, and Voluntary Term Life Insurance
  • Disability Insurance
  • 401(k) Plan with Company Match
  • Paid Parental Leave
  • Paid Time Off
  • Tuition Assistance
  • Eligible for Discretionary Annual Bonus
  • Great working environment with work/life balance
  • Training and career advancement opportunities

Skills Required

Company Overview

Kelmar
Wakefield, Massachusetts, United States of America
2 Current Jobs Openings

Kelmar is focused on supporting the growth and development of its teams and products. They emphasize strong organizational skills and professionalism in their work culture. Read More

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