Overview

Description: JOB SUMMARYThe Mortgage Loan Officer is responsible for originating, evaluating, and managing residential mortgage loans while providing an exceptional member experience throughout the lending process. This position is expected to actively develop mortgage business by building strong relationships with real estate agents, builders, contractors, community partners, and prospective members.In addition to mortgage lending, the Mortgage Loan Officer will originate a variety of consumer loans, including auto, personal, home equity, and other consumer lending products.This is a relationship-driven, production-focused position requiring strong lending knowledge, sales ability, community involvement, and a willingness to travel between Credit Union branches to meet with members and support mortgage and lending opportunities. Requirements: ESSENTIAL FUNCTIONSOriginate and manage a pipeline of residential mortgage applications, including first and second liens, purchases, refinances, and home equity loans and lines of credit.Conduct member interviews to assess financial needs and gather relevant documentation.Pre-qualify applicants and determine appropriate loan programs.Ensure mortgage loans comply with credit union policies and secondary market guidelines (e.g., Fannie Mae, Freddie Mac).Work closely with underwriters, processors, and closing agents to facilitate timely loan closings.Maintain thorough knowledge of mortgage regulations, rates, and compliance requirements. Monitor rates and pricing for residential loan portfolio to ensure competitiveness with marketplace. Monitor marketplace for changes in the industry or changing trends. Proactively develop mortgage loan business through consistent outreach and relationship building with members, real estate agents, builders, contractors, developers, community organizations, and other referral sources. Establish and maintain an active network of realtor and builder relationships that generate mortgage referrals and support the Credit Union's membership and loan growth objectives. Assist in training new mortgage loan officers. Other duties as assigned by Executive Management, VP of Lending, or Mortgage Supervisor. Actively originate and close a variety of consumer loans, including auto loans, personal loans, credit lines, and share-secured loans. Review loan applications, analyze credit reports, and determine risk-based loan decisions. Provide sound financial recommendations to members based on their needs and creditworthiness. Ensure accurate and timely documentation and loan processing. Provide exceptional member service throughout the lending process. Educate members on loan options, credit improvement, and financial wellness. Participate in community events and outreach to promote credit union services.COMPETENCIES/SKILLSStrong knowledge of mortgage and consumer lending practices, regulations, and loan documentation.Proficient in lending software and Microsoft Office.Excellent communication, sales, and relationship-building skills.Ability to work independently and manage time effectively. REQUIREMENTS/QUALIFICATIONSHigh school diploma or equivalent required. 2+ years of mortgage loan origination experience required.Experience with consumer lending products strongly preferred.Previous credit union or community banking experience preferred.Must be eligible for NMLS registration and maintain good standing.PHYSICAL DEMANDS AND WORK ENVIRONMENTWhile performing the duties of this position, the employee is regularly required to: Sit or stand for extended periods of time. Use hands and fingers to operate a computer keyboard, mouse, and other office equipment. Speak and hear clearly to communicate with members, coworkers, and vendors. Occasionally lift and/or move up to 50 pounds (such as files, office supplies, or cash boxes). Reach, bend, or stoop as needed to access files or office equipment. Maintain visual acuity to review detailed documents, reports, and computer screens.Wo