Overview

MANAGER MORTGAGE OPERATIONS EXCELLENCE WHAT IS THE OPPORTUNITY?This position is responsible for leading critical and high-visibility cross-functional initiatives, deploying best practices across the organization, working with other senior leaders to build and execute effective improvement operational initiative roadmaps and execution plans. Position will also provide solutions to initiatives that should result in sustainable business improvements impacting the areas of process controls, cost reduction, productivity, efficiency, quality and compliance with the goal of exceeding customer experience and expectations. This position will be core to setting, organizing and prioritizing all technical and process related efforts to align to operational strategy. WHAT WILL YOU DO? Interacts and collaborates with Lending Operations and Line of Businesses to align vision, functionality and road map Gains fundamental understanding of operations work flows, constraints and opportunities to establish Day 1 Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) Collaborates with Process Improvement Leaders to drive the identity and sizing of process and technical solutions Leverages the Voice of Our Clients (internal and external) as a key integration to prioritizing process improvement efforts to reduce client pain-points and improve client delivery. Develops and maintains solid partnerships with leaders across Residential Lending, Front Line Sales, and other support groups across the bank to empower 360 degree feedback group and transparency of the improvement road map Frequently reports on the end to end process and technical progress and the improved impact on client experience KPIs and OKRs Owns the prioritization of all technical projects and enhancements based on criticality of need and benefit. Provides leadership in developing and deploying practical solutions to complex operational/organizational needs Interacts and collaborates with Lending Operations and Line of Businesses to align vision, functionality and roadmap Leads the team to deeply understand/document business processes and perform gap analysis for department processes and functions; recommending improvements in partnership with department leaders; determining resources needed to execute on operations improvement initiatives; getting results through influence and consensus building across operations teams; identifying and sharing best practices across the organization; Sets improvement initiative success metrics across dimensions of customer satisfaction, profitability and internal efficiency/effectiveness; being accountable for operational excellence team achievement of successful outcomes in execution of initiatives; measuring the effectiveness of improvements and providing visibility to senior management Leads change management; including team members that are directly responsible for key change management processes, and providing a consultative role for other change management across the division; understanding the overlaps, handoffs, and dependencies with other ongoing initiatives across the organization Gains fundamental understanding of operations workflows, constraints and opportunities to establish Day 1 Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) Collaborates with Process Improvement Leaders to drive the identity and sizing of process and technical solutions Leverages the Voice of Our Clients (internal and external) as a key integration to prioritizing process improvement efforts to reduce client pain Develops and maintains solid partnerships with leaders across US Mortgage Banking, Front Line Sales, and other support groups across the bank to empower 360 degree feedback group and transparency of the improvement roadmap Frequently reports on the end to end process and technical progress and the improved impact on client experience KPIs and OKRs WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or