Overview

Human Resource Business PartnerMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.Whether you're looking to expand your HR expertise or launch a meaningful career, this is your opportunity to grow with a rapidly expanding organization. We are seeking an experienced Human Resource Business Partner to help drive our people initiatives, deliver outstanding internal HR support, and enhance our HR processes.The ideal candidate is a confident public speaker, personable, creative, dependable, and committed to excellence. Experience in call center operations or client services is highly valued.This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests.To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.Position ResponsibilitiesThis role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions.Provide general HR support in collaboration with operations teamsPartner with remote HR teams and the HR Manager to address HR-related matters and initiativesAlign HR strategies with business objectives and recommend improvementsPromote employee engagement through a proactive, hands-on approachAdapt to a fast-changing work environment influenced by economic and policy shiftsDrive innovation in HR practices and process improvementsLead employee relations, retention, and recognition programsManage a high-volume workload and multiple priorities effectivelyDemonstrate strong organizational and interpersonal skillsCandidate QualificationsMust exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles.Minimum 1 year of experience in an HR Business Partner or related HR/operations roleSome undergraduate-level educationExcellent interpersonal and communication skillsProficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)Familiarity with training tools and techniquesStrong conflict resolution skills (including employee and customer-related issues)Effective time management, planning, and multitasking abilitiesStrong written and verbal presentation skillsAbility to thrive in a fast-paced, professional environmentSkilled in planning, coordination, and adapting to various learning stylesComfortable giving and receiving constructive feedbackAbility to prioritize tasks and meet deadlines efficientlyPreferred Qualifications:Experience in m