Overview

LOCATION: Killeen, TX POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Join our team as a Home Internet Sales Representative and help customers stay connected with reliable, high-speed internet solutions. This role is perfect for individuals who are passionate about technology and enjoy helping customers find the right products for their home needs. You will specialize in selling home internet services, guiding customers through available options, and recommending packages that suit their lifestyle and usage. Your focus will be on delivering value while driving sales performance. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES: Key Responsibilities: Engage customers to assess home internet needs and usage Recommend suitable internet plans, speeds, and bundled services Educate customers on product features, benefits, and pricing Identify upsell opportunities such as add-ons and bundled packages Close sales confidently while maintaining a positive customer experience Achieve sales and performance targets consistently Document customer interactions and service selections accurately Navigate multiple systems while assisting customers Stay informed on product updates and promotions CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: High School Diploma or equivalent At least 1 year of sales or customer service experience Strong communication and customer engagement skills Basic technical understanding or willingness to learn Ability to multitask and navigate systems efficiently Strong attention to detail and organizational skills Reliable attendance and schedule flexibility Authorized to work in the U.S. PREFERRED QUALIFICATION & EXPERIENCE (NOT REQUIRED): Preferred Qualifications: Experience selling internet or telecom services Technical knowledge of broadband or home connectivity Bilingual (Spanish preferred) Experience in a call center or retail sales environment ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philipp