Overview

Front End Customer AssociateJob Category: Customer CareRequisition Number: FRONT008826Location: Arlington, Massachusetts with 10% potential travel to other locationsPosition Overview: The Front End Customer Associate is responsible for both Market Support and Front Counter activities. A personal vehicle is required for travel to and from work.We are Proud to Offer an Astounding Benefits Package Including:Rewards: Competitive compensation planEntertainment: Free internet/video/phone service if you reside in an Astound serviceable areaRetirement: 401k with employer match and immediate vestingFamily: Paid parental leave and insurance benefits (Medical/Dental/Vision/Life/Disability)Professional Development: Paid training and tuition reimbursement programLeisure and Fun: Employee discount programLive YOUR Life: Generous paid time off plansImpact: Established, yet growing, organization where you can make a real impact!The primary position responsibilities will include, but are not limited to:Front End Customer Associate Coverage Responsibilities:Accept customer payments, enter into ICOMS, and provide customers with receiptsMaintain cash drawer and compile depositsBalance cash receipts daily; reconcile paymentsAccept returned and/or swap customer equipmentProvide Coverage at alternate Payment centers as neededResearch and resolve customer billing issues/missing paymentsReschedule work orders for customersSchedule SROs/trouble calls for customersMake upgrades/downgrades to existing customers' accountsProvide customer education where necessaryUpsell customers on products and services where appropriateMarket Support and Order Entry Responsibilities:Answer incoming phone calls from Sales Agents, Customers, Internal Customers, and provide the requested level of support.Review daily reports, identify, and resolve issues that will negatively impact, Astound, Technicians/Contractors and/or Customer BillingResearch and Resolve Customer Escalations from the Customers, Centralized Service Delivery and local CommunitiesSupport the Retention/Customer Care teamsCredits/Adjustments approved by the business managerBOLT cases Assigned by ManagerInbound and Outbound calls to and from CustomersHigh Priority projects as assigned by market managementOur Astounding candidate will possess: Skills & Abilities:Demonstrate strong Customer Service skillsTeam orientated mindsetRemain up-to-date on current offerings/promotionsRemain calm and courtesy when working with both internal/external customersSolid understanding of all Astound products and servicesStrong Computer Skills Working knowledge of Gmail Microsoft Office applications and ICOMS preferredAbility to adapt to changing prioritiesAbility to work effectively in a fast paced and dynamic environmentAbility to multi-taskClose attention to detailStrong verbal skillsStrong troubleshooting skillsStrong problem-solving skillsCommitment to Punctuality, responsibilities and work habitsFlexibility in work scheduleRequired Education and/or Certificates/Credentials:High School Diploma or equivalentIs this the career opportunity you've been searching for? Yes? Then let us know about you apply now!The base salary range in Massachusetts for this position is $16.00 - $23.00 per hour, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Massachusetts and may not be applicable to other locations.Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have funDiverse Workforce / EEO:Astound is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has