Overview

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. A Day in the Life of theRetail Sales Representative I, II, and III:Sell target products and packages and effectively communicate system prices, channels, services and packages to customers and potential customersDemonstrate Astound's various products and services to inbound customer traffic at the retail centerCommunicate current promotions and offers to all potential customersEstablish rapport with visitors and engage them in the process of probing to match each one with the package that best fits their needsReview customer's current level of service and introduce new services as appropriateDetermine customers level of satisfaction with their service and take steps as needed to ensure that their experience with Astound is positiveSeek opportunities with customers to enhance the company's image. Maintain a neat appearance, show respect and respect the customer's propertyProvide accurate and efficient feedback to customer issues quickly and efficiently by improving personal technical knowledge and understanding of all services and equipmentUtilize billing system and other sales and marketing related tools to effectively identify and quickly provide answers to customer inquiriesResolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understandingProcess installation, service change, disconnects and trouble call work orders according to departmental policies and proceduresReceive customer payments, give receipts, enter payments to customer accounts and accurately balance cash drawer on a daily basisTrack sales progress and document productivity on sales forms/ reports as provided by the companyEnsure all required paperwork is legible, complete and submitted in a timely mannerWhat You Bring to the Table:Phone customer support/service related background in call center environment preferredExhibits strong interpersonal skills with the ability to relate to customers, peers, and management. Is positive, pleasant, and respectfulBilingual skills preferredFriendly, enthusiastic and outgoing demeanorDemonstrates a thorough knowledge of cable and data products and servicesAbility to learn and retain new information and concepts quicklyDemonstrates ability to diagnose and solve problemsExhibits the ability to follow direction and possesses the ability to follow throughDisplays proven good judgment and proactive decision-making skillsMust possess the ability to adapt to changeCable Television industry experience preferredTelecommunications experience preferredEducation and Certifications:High school diploma or equivalent We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: