Overview

Seward Community Co-op- Franklin StoreJob DescriptionAssistant Deli Manager-CounterPurpose: To provide efficient daily workflow at the Deli Counter; to oversee exceptional presentation of the deli counter areas; and to assist Deli Manager in meeting department goals for customer service, sales, margins and turns.Status: Full-time. Reports to Deli Manager. Supervises Deli Counter Shift Leads and Staff, Cheese Counter Staff and Cheese Re-Buyer.Salary Range $46,800-$65,000Responsibilities:Personnel Management Supervise all counter staff Evaluate and review all counter staff in conjunction with the Deli Manager Ensure training of new hires Assist in development of training materials for all counter staff Maintain a department schedule that ensures adequate staff coverage to provide excellent customer service and that meets department operational needs within the department's budget goals. Ensure excellent customer service by all staff in the deli Coordinate and facilitate all counter quarterly meetings Maintain open communication between all counter staff and Deli Manager Uphold all store policies and procedures Hire staff following established processes with the Deli Manager Monitor employee performance and follow established disciplinary processes as appropriate with the Deli ManagerOperations Oversee daily work flow of the Deli counter Assist deli manager in meeting sales, margin and turn goals Maintain well-organized departments Assist supervisors and managers with recipe development Coordinate service area needs with the Assistant Deli Manager-Kitchen Order and receive products for all counter operations Promptly address returns and credits Track all Credit Returns Maintain cleaning schedules for the counter Maintain attractive and stocked deli and cheese cases, ensuring proper rotation of product and proper signage. Ensure health department regulations are followed in all deli and cheese procedures Wash hands routinely, frequently and properly to ensure the safety of our products per Seward Co-ops Hand Washing Policy. Act as floor warden during emergencies per training provided Maintain and monitor equipment. Maintain appropriate inventory, avoiding over and out of stocks. Merchandise deli counter areas as needed, and in accordance with store policies. Cover shifts vacated due to illness/absence Participate in departmental inventories and projects Place and put away orders as needed. Create and assist with production/prep lists as needed. Assist the Deli Managers in taking catering requests. Oversee the completion of Catering orders, food quality, order accuracy and on-time delivery. Review movement reports, adjusting production and ordering accordingly. Work with Deli Managers and Creamery Supervisors to achieve departmental goals. Work with all Managers and Shift Leads to maintain excellent communication, and respond to concerns in a timely fashion.Customer Service Provide excellent customer service and monitor customer service by kitchen and all counter staff. Communicate and address customer requests and concerns in cooperation with Deli Manager.Other Attend departmental/store meetings Wash hands routinely, frequently and properly to ensure the safety of our products per Seward Co-ops Hand Washing Policy. Attend trainings and certification classes as needed. Participate in quarterly inventory Other projects as assigned by the Deli Manager Train small groups.Qualifications:Essential 3 years of supervisory experience Excellent communication skills Excellent customer service skills Self-motivated, organized, responsible, flexible Food Service Manager Certification Good sense of taste/smell Professional food handling experience Buying/ordering experience Ability to work with a team to achieve departmental goals Experience with natural foods English proficiency Attention to Detail Computer skillsFunctional Ability to work in front of a computer screen for long periods of time. Ability to stand, bend, stoop, reach, squat and w