Overview

Description: Savannah, GA Supervising Savannah, Augusta & Charleston MarketsBuild Your Career in the Field - Not Behind a DeskMadison Telecommunications, Inc. is seeking an experienced Field Supervisor to lead and support broadband installation technicians across our Savannah, GA; Augusta, GA; and Charleston, SC markets.This is a hands-on field leadership position for someone who understands installation work and enjoys coaching technicians, solving problems, improving performance, and maintaining high standards for quality and safety.The position is based out of Savannah, Georgia, but regular day travel throughout Savannah, Augusta, and Charleston is required. Overnight travel is expected to be minimal.IMPORTANT - FIELD EXPERIENCE REQUIREDApplicants must have at least 3 years of hands-on field experience in cable/broadband, security, satellite/DISH, telecommunications installation, or a closely related installation field.Applicants without relevant field installation experience will not be considered for this position.What You'll DoAs a Field Supervisor, you will spend the majority of your time in the field working directly with technicians and monitoring the performance of your assigned markets. Responsibilities include:Lead, Coach & Develop Technicians - Provide hands-on coaching, mentoring, training, and performance feedback to help technicians succeed.Manage Performance & KPIs - Monitor individual and team performance metrics, identify trends and performance gaps, and hold technicians accountable for established expectations.Develop Action Plans - Analyze performance data and create individual and team action plans to improve productivity, quality, efficiency, and other key metrics.Perform Quality Inspections - Conduct required field quality inspections to verify that installations meet company and client standards.Conduct Vehicle & Equipment Inspections - Complete regular truck inspections to ensure vehicles, tools, equipment, and required safety items are properly maintained.Provide Field Support - Work alongside technicians in the field to provide guidance, troubleshoot installation issues, and address performance or quality concerns.Maintain Documentation - Complete accurate and timely documentation related to inspections, coaching, training, performance, and corrective action.Promote a Safety-First Culture - Ensure technicians follow company safety requirements, OSHA standards, and established safe-work practices.Perform other duties as assigned.What We're Looking ForRequired Qualifications:Minimum 3 years of relevant field installation experience in cable/broadband, security, satellite/DISH, telecommunications, or a similar installation environmentStrong understanding of field installation practices, troubleshooting, quality standards, and technician workflowsAbility to coach, train, and hold employees accountable for performance expectationsComfortable reviewing KPIs and using performance data to identify problems and develop solutionsStrong communication, organizational, and documentation skillsAbility and willingness to spend the majority of the workday in the fieldAbility to travel regularly between the Savannah, Augusta, and Charleston areasValid driver's license and ability to meet company driving requirementsAbility to meet the physical requirements associated with working in a field installation environmentSupervisory or team-lead experience is preferred, but strong field technicians with demonstrated leadership ability and the required industry experience are encouraged to apply.Travel & Work EnvironmentThis is not primarily an office-based position. The Field Supervisor is expected to be visible and actively engaged with technicians in the field.The position is based in Savannah, GA and supports technicians throughout the Savannah, Augusta, and Charleston markets. Candidates should expect regular day travel between assigned locations, with minimal overnight travel.Why Madison Telecommunications?For more th