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Customer Support Intern

Date Posted: Oct 16, 2026
Monthly: $ 55 - $ 90

Job Detail

  • location_on
    Location Islamabad, Islamabad - Federal Capital Area, Pakistan
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift: Third Shift (Night)
  • analytics
    Career Level: Entry Level
  • group
    Positions: 5
  • calendar_view_day
    Experience: 10 years
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 30, 2026

Job Description

Position Overview

Assist the customer support team with basic inquiries, documentation and service follow-ups while learning company procedures.

Key Responsibilities

  • Learn support processes, products and escalation guidelines.
  • Help categorize inquiries and maintain accurate records.
  • Assist with follow-up messages and basic customer updates under supervision.
  • Escalate complex or sensitive matters to experienced team members.
  • Support service reporting and documentation.

Key Performance Indicators (KPIs)

  • Record accuracy
  • Follow-up completion
  • Adherence to service guidelines
  • Learning progress

Qualifications

Currently pursuing or recently completed relevant education. Clear communication, patience and willingness to learn are essential.

Key Skills

  • Communication
  • Customer service
  • Data entry
  • Problem solving
  • Teamwork

What Success Looks Like in This Role

Handle assigned support tasks accurately and escalate issues appropriately.

Why Join DigiLancer

Build practical customer service skills with guidance from experienced colleagues.

What We Offer

A professional, collaborative environment; opportunities to learn and grow; and role-relevant exposure to recruitment, technology, customer service or digital business operations. Confirm and add only benefits approved for this vacancy.

Benefits

  • Performance-Based Bonuses & Sales Commission
  • Annual Salary Increments
  • Paid Annual, Casual & Sick Leaves
  • Eid Bonus
  • Employee of the Month Award
  • Career Growth & Promotion Opportunities
  • Professional Training & Development
  • Employee Referral Bonus
  • Provident Fund (PF)
  • EOBI Registration

Skills Required

Company Overview

Islamabad, Islamabad - Federal Capital Area, Pakistan

Digilancer is a global platform built to connect learning, freelancing, and hiring into one complete ecosystem. It helps individuals and businesses grow by providing opportunities to learn new skills, find jobs, and offer services—all in one place.... Read More

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