Overview

Collections RepresentativeMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are hiring a results-driven Collections Representative to join our BPO contact center team. You will be responsible for contacting customers with overdue accounts, negotiating payment arrangements, and maintaining accurate records while delivering excellent service.To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.Position ResponsibilitiesKey Responsibilities:Make outbound calls to customers regarding overdue payments.Negotiate payment plans and settlements in accordance with company policies.Update customer accounts and document all collection activities.Follow up on broken promises and maintain consistent contact with debtors.Adhere to compliance regulations and maintain confidentiality.Meet daily and monthly collection targets and call quality standards.Handle disputes and escalate complex cases to the appropriate department.Candidate QualificationsWonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:High school diploma or equivalent; further education is an advantage.12 years of experience in collections or a similar contact center role.Strong negotiation and conflict resolution skills.Ability to remain professional and calm under pressure.Familiarity with debt collection laws and practices.Fluent in English and Spanish would be a plusConditions of EmploymentAll MCI LocationsMust be authorized to work in the country where the job is based.Subject to the program and location of the positionMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)Compensation DetailsWant an employer that values your contribution?At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.What you can expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:Paid Time Off: Earn PTO and paid holidays to take the time you need.Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.Retirement Savings: Secure your future with retirement savings programs, where available.Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.Life Insurance: Access life insurance options to safeguard your loved ones.Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.Paid Training: Learn new skills while earning a paycheck.Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.Casual Dress Code: Be comfortable while you work.Compensation & benefits that fit your l