Overview

Consumer Loan OfficerPosition Title: Consumer Loan OfficerDepartment: Consumer LendingClassification: HourlyReporting RelationshipsPosition Reports To: Consumer Lending ManagerPositions Supervised: NonePosition Purpose:Responsible for receiving, reviewing, and processing applications for all consumer loans and credit cards. Meets with applicants to explain credit policies and to obtain additional loan information and documentation. Assembles and evaluates loan applications and approves those that meet initial lending criteria and are within approved lending limits. Presents loan requests above lending limit for approval per guidelines. Ensures that members and prospective members are promptly and professionally served. Provides general credit union information and cross sells services.Essential Functions and Duties:1) Effectively Completes Assigned Loan Origination Functionsa. Interviews, takes applications, and processes preliminary documentation on loan requests. Discusses loan alternatives, credit criteria, interest rates, and loan documentation in such a manner as to elicit positive responses from members.b. Evaluates and verifies loan applications and credit criteria. Computes debt ratios. Verifies employment and income. Determines value of collateral. Approves loans within limits of authority and notifies applicants of loan decisions. Requests additional information if required.c. Coordinates and processes closings. Ensures that each loan is promptly and properly prepared, documented, processed, approved, and disbursed.d. Calculates terms, finance charges, and insurance on loans for proper disclosure on promissory notes.e. Assists in servicing loans by processing payment due date changes.f. Sells credit life and disability to the expectations of the credit union goals.g. Performs duties of area personnel as required.h. Ensures that lending operations are conducted in accordance with established credit union policies and are legally compliant. Ensures that loan requests are properly documented.2) Establishes and Maintains Business Relationshipsa. Resolved members requests and questions promptly and courteously. Provides blue book values and answers questions regarding consumer loans.b. Keeps members properly informed of credit union loan policies and services.c. Ensures that the credit unions quality and professional reputation is projected and maintained.d. Counsels members regarding money management and financial matters as it pertains to the loan request.e. Assists other consumer loan officers and area personnel as needed.f. Assists in training and cross training loan support personnel.g. Completes reports and records promptly and accurately. Prepares loans and supporting documents as required.h. Attends meetings as required.i. Keeps management informed of area activities and of any significant problems.j. Actively and professionally cross sells credit union services.k. Stays informed regarding local and national economic conditions and legal and regulatory changes.Competency Measurements:1) Lending functions are efficient, effective, and delivered in accordance with credit union policies, procedures, and with applicable laws.2) Safe lending practices are maintained which result in delinquency ratios for department within established risk tolerances. Personal delinquency and charge off numbers are in line with credit union objectives.3) Loan applications and related financial data are closely and effectively analyzed and evaluated.4) Established production expectations are met or exceeded.5) Good business relationships exist with members and their lending needs are properly assessed and met. Effective financial coaching is provided as needed.6) Professional business relations exists with members and external trade contacts. Questions are promptly and courteously resolved.7) Effective working relations and coordination exists with department and credit union personnel. Support is provided when needed.8) Management is ap