Overview

POSITION SUMMARY The Property Associate supports the operations and financial performance of an assigned portfolio in accordance with the terms of the management agreements and Kiemle Hagood policies, procedures and standards. They assist with day-to-day property management activities and begin developing client, owner, and tenant relationship management skills, serving as a point of contact with guidance and oversight. Property Associates are in a foundational learning role, acquiring knowledge of building systems, lease administration, and financial processes while developing the skills necessary to manage a portfolio independently. They are expected to deliver accurate, timely work, demonstrate strong attention to detail, and actively grow their problem-solving and organizational abilities. Property Associates work closely with and under the guidance of their Portfolio Manager, who provides direction, mentoring, and approval on key activities, including all leasing activity in accordance with state licensing regulations. This role is the primary entry point into the property management career path at Kiemle Hagood. Property Associates are required to complete the Kiemle Hagood University (KHU) training program and obtain their Real Estate License, when applicable, within 90 days of assuming the role. ESSENTIAL DUTIES AND RESPONSIBILITIES Owner & Tenant Relations Serve as the primary contact for owners and tenants within their assigned portfolio; maintain regular communication and respond to issues promptly Build and maintain positive owner and tenant relationships under the mentorship and guidance of the Portfolio Manager Handle routine tenant service requests and inquiries; escalate complex issues to the Portfolio Manager Support move-in and move-out processes including condition reports and documentation Financial Management Assist in preparing monthly owner reports for Portfolio Manager review prior to delivery Support budget preparation by gathering property data and documentation as directed by the Portfolio Manager Assist with lease administration tasks including file maintenance and lease abstraction Coordinate and follow up on tenant delinquencies and payment corrections Assist Administrative Assistant with Coding invoices, maintaining accuracy and timely completion Property Operations Conduct regular property inspections; document findings and communicate observations to the Portfolio Manager Coordinate and follow up on work orders, maintenance requests, and vendor activities for assigned properties Assist in obtaining vendor bids as directed; maintain organized records of bid documentation Ensure life safety equipment records and emergency procedures are current for assigned properties Keep the Administrative Assistant informed of property activity and material changes Leasing Assist with leasing and renewal activity for assigned properties under the direction of the Portfolio Manager Review all leasing documents and terms with the Portfolio Manager prior to execution, in accordance with state licensing regulations Other Perform other duties, responsibilities, and special projects as assigned by the Director of Commercial Property Management. QUALIFICATIONS & SKILLS Associate or bachelor's degree (minimum 2 years) in a related field, or equivalent experience in property management, real estate, or a related industry Complete the Kiemle Hagood University (KHU) training program and obtain Real Estate License within 90 days of starting position Basic familiarity with commercial real estate or property operations preferred Strong written and verbal communication skills Highly organized with the ability to manage multiple properties, tasks, and competing priorities Detail-oriented with strong follow-through and execution focus Customer service mindset; professional, responsive, and relationship-oriented Entry-level financial awareness; comfortable with invoices, reports, and basic budget support tasks Proficient in Mic