Overview

Regional Collections AssociateThe Regional Collections Associate will be responsible for managing all collection activities associated with a portfolio of accounts assigned regionally. The Regional Collections Associate will maintain communications with all customers within that portfolio and is responsible for maximizing financial results through lowering Ryder's DRO (Days Revenue Outstanding), lowering the percentage of the portfolio over 30 days delinquent, and minimizing Ryder's bad debt expense. The Regional Collections Associate will analyze and monitor the assigned portfolio and protect Ryders financial interests through the decision to cease providing services, forbidding rental services, terminating fueling services, legally defaulting delinquent customers and assertive terms enforcement. The Regional Collections Associate will work closely with Ryder Operations Leadership, Rental Leadership, and the Sales Team to coordinate actions, identify and appropriately assign customer billing disputes, and participate in conference calls and meetings with Ryder Senior Leadership.Essential Functions:Contacts customers to solicit payment from customers, negotiate cessation of services, obtain information on customer deductions and billing issues, mediate customer payment terms, and determines contract defaults.Uses information gathered from customers to analyze disputes and deductions to facilitate resolution of amounts due to Ryder due to wrong rates, days, miles, subs, damages, fees, insurance, licensing, taxes, purchase orders, repair orders, fee mark-up, special instructions, etc. As appropriate, identify root cause and work to close loop with upstream partners.Provide Ryders Finance organization, Operations Leadership, Sales Leadership, and Rental Leadership regular updates on receivables through the use of conference calls, direct contact, bad debt expense forecasting, dispute information in order to manage the negative impact to the organization of bad receivables.Participates in projects, committees or focus groups related to enhancements in collections, accounts receivable, customer service, and billing.Additional Responsibilities:Develop documentation and user manuals as directed.Work with customers and all levels of operational/sales management to mitigate losses, improve receivables metrics (DRO/Bad Debt/dollars past due), and save customer relationships.Analyze all available financial/credit/operational data to effectively plan and execute collections strategies.Performs other duties as assigned.Skills and Abilities:Ability to work independently and as a member of a team.Excel experience.Demonstrates problem solving skills.Strong verbal and written communication skills.Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).Flexibility to operate and self-driven to excel in a fast-paced environment.Capable of multi-tasking, highly organized, with excellent time management skills.Possesses strong technical aptitude.Requires full use and application of relevant principles, theories, concepts, and techniques.Functional/technical skills.Demonstrates a high commitment to quality.Must have decision quality, approachability, composure, and creativity.Ability to build strong customer relationships.Highly thorough and dependable.Detailed oriented with excellent follow-up practices.Demonstrated knowledge of commercial collections process intermediate required.MS Office Suite intermediate required.Qualifications:H.S. diploma/GED required.Associates degree preferred in business, accounting, financial or related field.Bachelors degree preferred in business, accounting, financial or related field.One (1) year or more in commercial collections required.Two (2) years or more in accounting/financial with the H.S. diploma required.0 to One (1) year in accounting/financial with the Associates/Bachelors degree required.Demonstrated knowledge of commerc