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Client Service Specialist

Date Posted: May 17, 2026
Yearly: USD - USD
Job is expired

Job Detail

  • location_on
    Location San Antonio, Texas, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 18, 2026
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Job Description

Overview

Heard and Smith, LLP is seeking a Client Service Specialist to join their Legal Assistant Department in San Antonio, Texas. This role involves supporting clients throughout the claims process in a fast-paced call center environment, emphasizing excellent customer service and relationship-building.

Key responsibilities

  • Take approximately 50-75 calls per day in a professional call center environment
  • Build and maintain client relationships with every interaction
  • Focus on client retention while providing excellent customer service
  • Maintain a 90% or above quality score on calls
  • Retain and recall SSA and company policies and processes
  • Document client interactions, concerns, and complaints in a paperless database
  • Address client concerns and complaints confidently
  • Use judgment to identify urgent issues needing managerial attention

Required skills

  • High School Diploma; Degree preferred or equivalent
  • Customer service and call center experience
  • Minimum 40 WPM typing speed
  • Knowledge of computer technology and Internet (MS Office Outlook)
  • Ability to learn new programs easily
  • Multi-tasking skills and ability to work under pressure
  • Strong people skills and attention to detail
  • Excellent telephone, communication, and active listening skills
  • Reliability and dependability
  • Ability to maintain client confidentiality
  • Good time management and organizational skills
  • Self-motivated with a professional manner and high energy
  • Experience in Social Security Disability Law or related fields preferred
  • Fluency in Spanish is a plus

What the company offers

  • Paid Holidays
  • Accrued Paid Time Off
  • Great Medical Benefits Package
  • Wellness Program
  • Competitive Salary of $14.50-$16.50 per hour with potential for increases based on performance
  • 401k with Annual Employer Profit-Sharing contributions

Skills Required

Company Overview

Heard & Smith, LLP
San Antonio, Texas, United States of America
28 Current Jobs Openings

Heard & Smith, LLP is a prominent law firm specializing in Social Security Disability claims. Established over 35 years ago, the firm has helped clients regain financial stability and independence while focusing on client-centered legal advocacy. Read More

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