Overview

Call Center AgentMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We're hiring on-site Call Center Agents to support a variety of inbound and outbound customer service and sales projects for our diverse client portfolio. In this weekend-based role, you'll handle incoming inquiries, assist customers with product and process-related questions, and represent our clients with professionalism and care.We're looking for individuals who are highly dependable, have strong communication skills, and are eager to learn. This is an entry-level opportunity with competitive pay based on experience. While previous contact center experience is a plus, it's not required.To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.Position ResponsibilitiesIn this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.Key Responsibilities:Respond to inbound and outbound calls in a courteous, timely, and professional mannerResolve customer issues efficiently, aiming for first-call resolutionResearch internal systems to locate missing information and coordinate with other departments as neededAccurately document customer interactions and process claimsEngage in fact-finding conversations to identify the best solutions for customersUse training and knowledge base tools to answer questions while adhering to scripts and policiesMaintain confidentiality and handle sensitive information appropriatelyEscalate complex issues to supervisors or appropriate departmentsParticipate in training sessions and stay updated on system and process changesFollow all attendance and scheduling requirementsCandidate QualificationsWe provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.QualificationsMust be 18 years or olderHigh school diploma or equivalentStrong written and verbal communication skillsAbility to type at least 20 words per minuteBasic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)Familiarity with Windows operating systemsReliable and punctual with a strong work ethicCapable of troubleshooting and resolving customer concernsSkilled in conflict resolution, problem-solving, and negotiationCustomer-focused, empathetic, and patientAble to multitask, stay organized, and work independentlyTeam-oriented with a passion for delivering excellent serviceComfortable working in a fast-paced, dynamic environmentConditions of EmploymentAll MCI LocationsMust be authorized to work in the country where the job is based.Subject to the program and location of the positionMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.Must be willing to submit to drug screening. Job offers are contingent on drug screening results.Compensation DetailsWant an Employer that Values Your Contribution?At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed