Overview

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Vice President, Furniture Program Lead is responsible for serving as a dedicated, full-time program leader for an enterprise-scale furniture program at a major corporate client. This role is the operational backbone of JLL's long-term annuity client engagements regarding furniture - responsible for sustained furniture program governance, vendor performance management, quote compliance, and continuous optimization across global or national portfolios. This is a dedicated, full-time embedded role. The VP, Furniture Program Lead owns day-to-day execution on behalf of JLL and the client from program go-live forward, serving as the trusted expert and single point of accountability across all furniture program activities, who will help build and lead a team. What This Job Involves: Program Governance & Vendor Performance ManagementServe as the primary JLL point of contact for assigned clients across all furniture program activity from contract go-live.Lead and build a furniture program team who will support you in the delivery of JLL's furniture program scopeOwn and execute the vendor governance framework: manage scorecards, enforce SLAs, track KPI performance, and lead quarterly business reviews with incumbent manufacturers and dealer partners.Manage corrective action processes when vendor performance falls short of contractual obligations; escalate as required.Monitor and report on program health metrics; identify trends and drive continuous improvement across cost, quality, and delivery.Maintain comprehensive program documentation, RACI matrices, and reporting cadences aligned to client requirements. Quote Auditing & Standards ComplianceLead a team responsible for systematically auditing all furniture quotes and bills of materials against negotiated MSA pricing - verifying manufacturer discounts, dealer markups, freight, installation, and service fee compliance.Lead a team responsible for validating that specified products align with approved client furniture standards: correct manufacturers, models, finishes, and configurations.Track and report cost avoidance achieved through pricing corrections and standards enforcement on a monthly basis.Partner with client procurement and design teams to ensure open-line and non-standard product requests are managed within approved workflows. Strategic Advisory & Procurement SupportProvide expert guidance on furniture product selection, vendor performance, and specification evolution informed by program data, lifecycle analysis, and industry benchmarking.Advise on annual price increase negotiations, commercial term renewals, and rebate/incentive structure optimization.Support client-facing value engineering initiatives and sustainability objectives, including reuse, circularity, and responsible procurement.Identify and surface opportunities for cost savings, process efficiency, and vendor consolidation based on program data - building a client-specific savings model updated on a regular cadence.Assist in the development of service RFPs for dealer/service providers if contract terms require refresh or if performance gaps emerge. Client Relationship ManagementBuild and maintain trusted relationships with client stakeholders across Real Estate, Procurement, Design, Finance, and Operations.Serve as the day-to-day escalation point for all program-level issues, ensuring rapid resolution and proactive communication.Provide regular executive-le