Travel Customer Service Specialist Company: 3 Dots Job Type: Full-Time or Part-Time Work Arrangement: Remote About 3 Dots 3 Dots is an event and travel agency that helps individuals, families, groups, and organizations plan travel and memorable experiences. Our services include hotels and resorts, cruises, flights, transportation, activities, excursions, group travel, and event coordination. We are committed to providing personalized customer service and helping clients make the planning process simple, organized, and enjoyable. About the Role 3 Dots is seeking a Travel Customer Service Specialist to assist clients with travel-related questions, planning requests, and experience coordination. This position is a great fit for someone who enjoys customer service, travel, hospitality, communication, and helping people. Previous travel experience is helpful but not required. Responsibilities Respond to client questions and travel-related requests Assist clients with researching travel options Help identify hotels, resorts, cruises, transportation, activities, and excursions Assist with organizing travel details and itineraries Communicate with clients by phone, email, and online platforms Provide helpful information and recommendations based on client preferences Assist with group travel and event-related arrangements Maintain accurate client information and planning details Follow up with clients regarding outstanding travel details Provide professional and friendly customer service Assist with general administrative and coordination tasks Qualifications Excellent communication and customer service skills Friendly, professional, and dependable Strong organization and attention to detail Comfortable communicating by phone, email, and online platforms Ability to manage multiple client requests Comfortable learning new software and online tools Interest in travel, hospitality, cruises, hotels, or events Previous customer service experience is a plus Travel industry experience is helpful but not required What We Offer Remote work environment Full-time and part-time opportunities Training and ongoing support Flexible scheduling options Opportunity to develop experience in the travel, hospitality, and events industries Exposure to a variety of destinations, hotels, resorts, cruises, activities, and experiences Ideal Candidate The ideal candidate enjoys helping people, communicating with clients, and staying organized. Experience in customer service, hospitality, retail, hotels, travel, events, reservations, or administrative support can translate well to this position. If you're personable, detail-oriented, dependable, and interested in the travel industry, we'd love to hear from you.
Not specified in the original listing.
Not specified in the original listing.
