Overview

Job DescriptionJob Description Job Title: Quality & Business Process Manager Job Summary: The Quality & Business Process Manager is responsible for overseeing and optimizing quality management systems, business processes, financial workflows, and cross-functional operational procedures. This position ensures compliance with quality standards and internal requirements while identifying opportunities to improve efficiency, accuracy, data flow, and overall business performance. The role leads internal and third-party audits, manages QMS documentation and metrics, develops policies and procedures, supports customer pricing and billing functions, and provides leadership, training, and process improvement across multiple departments.Key Responsibilities: Quality Management & ComplianceManage and maintain the company's Quality Management System (QMS), ensuring processes remain compliant with applicable standards, customer requirements, and organizational objectives.Develop, review, update, and implement quality policies, procedures, work instructions, and internal processes.Maintain a thorough understanding of key program, customer, regulatory, and quality requirements and ensure systems and account/program setups support accurate and efficient operations.Review and analyze existing quality and internal processes to identify inefficiencies, risks, and opportunities for improvement.Conduct process analyses, identify critical control points, and implement preventive measures and verification procedures.Lead and coordinate annual internal audits and third-party certification/customer audits.Manage audit preparation, documentation, findings, corrective actions, and follow-up activities.Maintain all QMS-related documentation, records, data, and compliance information.Monitor quality and compliance metrics and prepare and present reports to management regarding organizational performance and compliance status.Business Process Improvement & OperationsLead cross-functional projects with department heads to establish standards, resolve operational issues, and implement process improvements.Optimize the interaction between quality systems, ERP/accounting systems, internal processes, and operational workflows.Identify opportunities to improve data accuracy, workflow efficiency, communication, and operational controls.Support the development and implementation of new procedures, systems, and process features designed to improve departmental workflow and overall business performance.Review programs, processes, and systems on an ongoing basis to identify opportunities for continuous improvement.Collaborate with leadership and department managers to establish consistent processes and ensure effective implementation.Provide training and cross-training to team members on key processes, procedures, systems, and quality requirements.Training & Employee DevelopmentPartner with the Trainer and department leadership to identify training needs and develop appropriate training interventions.Ensure employees are trained on quality policies, procedures, internal processes, and system requirements.Provide hands-on training and cross-training for critical departmental functions to improve coverage and operational continuity.Monitor adherence to established processes and provide coaching or recommendations when improvements are needed.Customer Pricing & Financial OperationsManage the customer pricing process and ensure pricing information is accurate, properly maintained, and communicated to the appropriate departments.Review, code, and post accounts receivable and accounts payable transactions in the ERP/accounting system.Accurately review and post cash receipts and customer payments to the appropriate accounts.Process credit card and lockbox payments, credits, and account adjustments.Research and resolve customer payment, invoice, billing, and account discrepancies.Address customer and vendor inquiries and provide timely follow-up regarding account issues.Mana