Job Description Job Description Job Description:Manages field service and customer inquiries in relation to service requests.Coordinates the on and off boarding of service techs and the administration of supplies.Responsibilities:Respond to inquiries from field techs and customers. Obtain necessary information relating to service issues, investigate billing problems, collect and research documentation, review and adjust discrepancies and resolve issuesFollow up with customer to review and ensure problems are resolvedPrint and electronically save service billings that pertain to the fieldValidate data and close all service work orders to produce invoicesCreate and monitor Van Stock and Service Maintenance Agreement (SMA) parts orders for service techsOrders specialized parts and tools for service techsCollaborate with purchasing to determine part availability and ensure field service needs are met to satisfy scheduled service callProcess credit memos and re-bills as requiredCompile and distribute necessary paperwork for new hire setups and terminations/ resignationsTrain employees as assigned (Cross train)Maintain field service employee addresses and phone numbers for distribution list throughout client and coordinate with Human ResourcesCoordinates with Field Service Techs for phone repairs and upgrade eligibilityCoordinate after hour on call & cotton program and update answering service.Close field Return Material Authorization (RMA)sContinuously audit mature service ordersSubmit requests for certificates of insuranceSet up of maintenance contracts in NAV then manually communicate with D365 to set up reoccurring visits.Ensure all yearly paperwork is uploaded into National and local safety sites and specialized entries for specific customersCollaborates with other departments and platforms to ensure proper communication on all machine orders while uploading into systemsEnsure updated work orders and invoices are communicated to all necessary parties.Process reporting for KPI's, Warranty and Month End for DirectorCollaborates with Customers, Sales, Vendor and Techs regarding Depot Repair and Shuttle programManages field service award programFacilitate the coordination of GCU Rack Kit Toolboxes to and from Customer locations.Perform other duties as assignedRequirements:2+ years of customer service.Education:High School Diploma or GED required. Company Description Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India. Company Description Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.
Not specified in the original listing.
Not specified in the original listing.
