Job DescriptionJob DescriptionPrimary purpose: Keep the platform stable, secure, well-governed, and release-ready. Key responsibilities Administer users, groups, roles, and accessManage update sets, release calendar, and deployment controlsCoordinate clones, patches, upgrade readiness, and regression cyclesMonitor instance health, performance, and configuration hygieneMaintain system properties, notifications, scheduled jobs, and technical documentationCoordinate with infrastructure/security teams on platform controls Required skills Strong ServiceNow administration experienceRelease and environment managementSecurity role and access governanceIncident/defect triageStrong documentation discipline The ideal candidate would also have skills as a technical lead and developer to include; Key responsibilitiesDesign and build medium/high-complexity platform changesLead workflow/flow design, form logic, and app enhancementsSet coding/configuration standardsReview technical solutions before deploymentSupport complex defects and root-cause analysisBuild and maintain forms, flows, catalog items, notifications, and dashboardsSupport departmental workflow enhancementsResolve production defects and service requestsDevelop minor integrations and configuration changesSupport testing and deployment validationRun intake sessions with departmentsDocument requirements, user stories, acceptance criteria, and process mapsFacilitate prioritization with business and platform leadershipCoordinate UAT, business sign-off, and release readinessMaintain training aids, SOPs, and knowledge documentationRequired skillsStrong ServiceNow development backgroundFlow Designer, scripting, integrations, and scoped app experienceTechnical design discipline and Testing and code review practicesServiceNow configuration and development and Service catalog/request fulfillment logicWorkflow/process automationReporting/dashboard supportStrong requirements gathering and process mappingService management/process improvement backgroundUAT coordinationDocumentation and communication skillsAbility to work across technical and business teamsAbility to translate business requirements into platform solutions
Not specified in the original listing.
Not specified in the original listing.
