Overview

Description: Service Manager (AGM) Location: Restaurant SiteReports To: General Manager About the Role We're looking for a hands-on Service Manager who leads from the floor, sets the tone for hospitality, and drives a high-energy, guest-first culture. This role is responsible for executing daily operations, coaching and developing staff, and ensuring every guest experience reflects our standards.Success in this role means owning the shift, supporting your team, and consistently delivering a clean, organized, and high-performing environment. What You'll Do Lead the Floor Take full ownership of service during your shifts-energy, pace, and guest experienceActively manage the dining room, bar, and guest flow to ensure smooth operationsLead pre-shift meetings that are clear, focused, and motivating Drive Guest Experience Deliver and model exceptional hospitality at all timesResolve guest concerns quickly and professionally, turning issues into positive outcomesOversee reservations and seating strategy to maximize flow and revenue Develop & Manage the Team Coach, train, and motivate staff in real timeHold team members accountable to standards, including attendance, performance, and appearanceRecognize great performance and address issues promptly and professionallyEvaluate team members for growth and promotion opportunities Own Operations Execute company systems, policies, and standards consistentlyAdjust staffing and floor plans in real time to maximize efficiencyComplete daily checklists, logs, and operational reporting (HotSchedules or equivalent)Conduct end-of-shift checkouts with all team members Financial & Administrative Oversight Manage cash handling procedures, including drawers, change, and shift closeoutsApprove comps, discounts, and voids with sound judgmentMonitor inventory levels and assist with ordering and stock checks Maintain the Space Ensure the restaurant is clean, safe, and organized at all timesOversee minor maintenance, repairs, and cleanliness standards dailyEnforce hygiene and uniform standards consistently What We're Looking For Strong floor presence and leadership mindsetExcellent communication and problem-solving skillsAbility to stay calm and decisive in a fast-paced environmentHigh attention to detail and operational disciplinePassion for hospitality, team development, and guest experience Physical Requirements Ability to stand and move for extended periods (8+ hours)Ability to lift up to 50 lbsAbility to safely maneuver full kegs (up to 125 lbs) What Success Looks Like Guests leave having had a memorable, seamless experienceThe team feels supported, motivated, and accountableThe restaurant runs clean, efficient, and on standard-every shift Requirements: Coordinate and supervise restaurant operations during scheduled shifts in accordance with company polices.Manage staff to the company policies of the OM & EH, praise on a regular basis, reprimand as needed.Adjust day of schedule to maximize efficiency and effectiveness.Complete daily checklists, logs & planner tasks.Checkout each team member before releasing them from work.Authorize discounts, voids and other register functions with discretion.Resolve customer service issues and guests inquires.Make and execute reservations.Preparing cash drawers, making change and shift count-outs.Lead shift meetings & participate in manager meetings.Coordinate and execute basic maintenance, repair and cleaning projects.Daily stock checks and ordering.Train, develop & motivate staff - Evaluate staff for promotions.Log recap of daily operations and staff performance in Hot Schedules.Daily review of dress code and hygiene standards.PI-6943