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Service Department Director

Date Posted: May 17, 2026
Yearly: USD - USD
Job is expired

Job Detail

  • location_on
    Location Kalamazoo, Michigan, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 17, 2026
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Job Description

Overview

Kalamazoo Mechanical, Inc. is looking for a Service Department Director to lead its commercial HVAC service division. This role involves strengthening customer relationships, driving growth, and ensuring the division's profitability alongside effective leadership and management of field service technicians.

Key responsibilities

  • Provide leadership and management for the Service Department
  • Communicate performance expectations to technicians and support staff
  • Ensure accountability and compliance through processes and training
  • Review cost budgets for service projects and maintenance agreements
  • Develop long-term customer relationships
  • Conduct performance reviews and recommend compensation updates
  • Engage in customer outreach, sales coordination, and business development
  • Address customer complaints using technical knowledge
  • Review technician performance and efficiency
  • Train and manage technician use of service software tools
  • Promote team cohesion and morale
  • Plan and lead well-run staff meetings
  • Ensure quality control through training and process improvement

Required skills

  • Minimum 5 years of experience managing field service technicians
  • Experience using service industry software
  • Customer-focused and growth-oriented mindset
  • Proficiency with common business technologies (MS Office, Excel, PCs, tablets)
  • Quoting and estimating experience for significant projects
  • Hands-on technical experience in HVAC
  • Experience working in a small business environment

What the company offers

  • Competitive salary: $110,000-$140,000
  • Company vehicle
  • 401(k) and retirement plan
  • Health insurance
  • Health savings account (HSA)
  • Flexible spending account (FSA)
  • Paid time off
  • Employee referral program

Skills Required

Company Overview

Kalamazoo Mechanical, Inc.
Kalamazoo, Michigan, United States of America
2 Current Jobs Openings

Kalamazoo Mechanical, Inc. (KMI) has over 40 years of experience in the commercial HVAC construction industry. The company is known for its quality work and outstanding teams, offering a tailored compensation package for its skilled workforce. KMI va... Read More

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