Overview In this role you will lead end-user system development and delivery, ensuring standardized device management and secure, efficient support for a large user base. You will work with cross-functional IT teams to implement and optimize endpoint solutions, automate routine tasks, and uphold quality and regulatory standards. You will mentor IT staff and drive long-term improvements in client systems operations. This position places you at the intersection of technology, security, and healthcare delivery, offering meaningful impact at Penumbra. Compensation / Benefitsmedical/dental/vision insurance401(k) with employer matchpaid parental leaveeleven paid company holidaysvacation accrualpaid sick time ResponsibilitiesLead endpoint-related development and implementation activitiesCreate and maintain end-user systems standardization strategy and asset lifecycleManage MDM and device enrollment including policy enforcementDesign, deploy, and manage Apple Mac end-user systems and cross-platform supportAutomate software installation, configuration, and uninstallation tasksDevelop and document operations procedures to improve efficiencyAutomate routine tasks via scripting (Bash, Python, AppleScript) and integrate with toolingManage Infrastructure Lab for client systems initiatives and mentor IT support staffMaintain relationships with customers and oversee vendor relationships and roadmapsAdhere to QMS and security/compliance requirements and assist acquisitions integration Key requirementsBachelor's degree in Computer Science, Engineering, or related field with 10+ years' experience in enterprise end-user supportExperience configuring Active Directory, Group Policy, DNS, DHCP, RDP, Print Management, Windows, macOS, Office 365, Adobe Creative Cloud, antivirus/anti-malwareStrong expertise in MDM tools such as Jamf Pro, Microsoft Intune, JumpCloud, or Kandji with zero-touch deployment and compliance monitoringAdvanced scripting and automation skills (PowerShell or Python)Excellent troubleshooting, communication, and problem-solving skillsRelevant certifications (Jamf/Intune/EntraID/Azure administrator) a plusOn-site work readiness and ability to handle security, privacy, and compliance principlesExcellent oral and written communicationInterpersonal skills and customer focusProblem solving and resilienceMDM tools: Jamf Pro, Microsoft Intune, JumpCloud, KandjiActive Directory, EntraID, RBAC, MFA, GPOScripting: PowerShell, Python (cross-platform)
Not specified in the original listing.
Not specified in the original listing.
