Overview In this role you drive stable, high-quality service delivery for client engagements using C-Track in production. You work with client stakeholders and internal teams to meet SLAs, nurture strong relationships, and align solutions with customer needs. You apply best practices to improve service outcomes and support cross-functional collaboration in a fast-paced environment. This position offers meaningful impact through customer satisfaction, process discipline, and ongoing service refinement. Compensation / Benefitsflexible work arrangementshybrid work optionhealth, dental, vision insuranceretirement savings plantuition reimbursementmental health days ResponsibilitiesManage client engagement for C-Track production services and provide stabilization and ongoing supportExecute and deliver on service level agreements with assigned clientsBuild and maintain relationships with clients and third-party partnersBalance client advocacy with business goals to deliver valueEnsure customer satisfaction and respond promptly to requests or problemsDevelop understanding of product offerings and their alignment with customer requirementsApply best practices to guide service delivery outcomesCoordinate with testing/validation groups to identify issues in services and softwareIncorporate corporate goals and standards into problem resolution and planningContribute to refinement of operational requirements and standardsTravel 10-20% as needed Key requirementsBachelor's Degree in related field; 2+ years in service delivery managementProfessional interaction with executives, managers, and subject matter experts; facilitate consensusKnowledge in service delivery management, business operations, and customer serviceHighly organized with problem solving, prioritization, risk management, and analyticsExperience working with virtual teams to deliver serviceMotivated, independent, and able to thrive in a fast-paced environmentAbility to work under pressure in demanding settingsExperience managing technical policies within the software development lifecycleClear, concise written and verbal communication skillsstrong communicationcross-functional collaborationproblem solvingexperience with software development lifecycle policiesvirtual team collaborationservice delivery management fundamentals
Not specified in the original listing.
Not specified in the original listing.
