Overview

ABOUT USChanning House is a leading not-for-profit Life Plan Community in Palo Alto, founded in 1960. We believe that older adults thrive in a vibrant setting that supports active, engaged and healthy living. We provide a sustainable, innovative community that promotes this lifestyle, while embracing respect and dignity for all who live and work here. Our team of 195 staff members, from Front-Line to Leadership, drive the mission of Channing House, providing services to the 265 highly engaged residents who call Channing House their home.POSITION SUMMARYThe Server ensures all guests receive the highest standards of hospitality and are served to the community standards in the dining areas. This position greets and guides residents, and supports food and beverage operations in a friendly, timely and efficient manner. The Server demonstrates our Core Values: Do the right thing; Be a team player; Focus on quality; Adapt to change Together with the entire team at Channing House, this role contributes to promoting a healthy and vibrant home for our residents. Together with the entire team at Channing House, your role contributes to promoting a healthy and vibrant home for our residents. KEY RESPONSIBILITIESThis position will be responsible for, but not limited to the following essential duties and responsibilities: Serving:Provide the highest quality of service to customers at all times. Greet residents and engage with them in a friendly manner. Respond to inquiries and provide assistance. Promptly greet guests as they are seated and serve ice water, coffee, rolls, or butter to guestsPresent menus, special items of the day, and any menu changes. Ask about any food allergies or dietary restrictions.Record food and beverage orders on notepads or on POS system. Ensure special requirements are recorded. Serve food and beverage to the guests as per the course of order. Observe and ensure satisfaction with service. Maintain proper dining experience (deliver items, fulfill customer needs, offer dessert and drinks, replenish utensils, refill glasses, etc.). Set tables with clean linens, condiments, or other supplies. Stock cabinets or serving areas with condiments and refill condiment containers.Remove used tableware between courses and provide tableware for next course.Coordinate with bus person and/or kitchen staff to ensure smooth operation. When possible assist in washing/loading dishes in the station dishwasher. Perform basic cleaning tasks as needed, or as directed by supervisor. May perform or act as a Host or Hostess if needed.Promptly clean table tops, chairs, booths, and the floor under and around tables between for the next shift.Obtain service area assignments at the beginning & end of each shift.Attend pre-shift meetings and training.Assist other servers and areas of dining (answer telephones, Take Out transactions, catering services)Help residents as needed (seating, standing, retrieving walkers, etc.) May perform other duties and responsibilities as assigned.Training and Policy Adherence:Ensure compliance with various licensing and regulatory agencies, including but not limited to: Santa Clara County Department of Health, CDPH, CDSS, CalOSHA, etc.Attend all allergy and food-borne illness in-service training.CPR and choking training.Report all accidents and injuries in a timely manner. Participate in regular safety meetings, safety training and hazard assessments. Attend training programs (classroom and virtual) as designated.Upholding Company Standards:Consistent commitment to:Establish and maintain effective team relationships with fellow staff; apply effective communication and listening skillsDemonstrate professionalism in all interactions with all residents, colleagues, clients, vendors, and members of the publicProvide a supportive and caring environment to meet the needs of residents as individuals and as members of a shared communityAdhere to all company policies, procedures, safety, and compliance practices, and busine