Overview

The Senior Consultant BAU plays a critical role in delivering end-to-end payroll outsourcing solutions for global clients. This role ensures accurate, timely, and compliant payroll processing while serving as the primary point of contact (POC) for both clients and internal teams.The ideal candidate will have extensive experience in multi-country payroll operations, strong knowledge of international payroll regulations, and the ability to manage complex payroll environments. This position requires a detail-oriented, client-focused professional who thrives in a fast-paced, remote-first setting, and the ability to work independently in a remote setting.Duties & ResponsibilitiesGlobal Payroll ProcessingAccurately process payroll across multiple countries, ensuring compliance with local labor laws and tax regulations.Manage end-to-end payroll operations, including employee data validation, earnings, deductions, and tax calculations.Ensure strict adherence to payroll calendars and turnaround time (TAT) commitments.Follow automated system-driven processes to maintain accuracy and eliminate manual errors.Verify and reconcile Gross-to-Net (G2N), Bank File, and General Ledger (GL) before payroll release.Handle year-end payroll processing, including tax filings, statutory reporting, and compliance audits.Statutory Compliance & Regulatory FilingsEnsure that all statutory filings are completed accurately and on time, adhering to country-specific tax and labor regulations.Utilize automated processes to enhance accuracy, efficiency, and compliance in statutory reporting.Ensure on-time submission of payroll taxes, social security contributions, and other statutory payments.Collaborate with compliance teams to stay updated on regulatory changes and implement necessary adjustments.Regularly audit statutory filing processes to identify gaps and implement improvements to enhance compliance efficiency.Client Success & Service Scope ManagementEnsure that services delivered and payroll processing activities align with the contractual scope.Monitor and prevent scope creep by clearly defining and managing client expectations.Ensure no misalignment between scope of services and client expectations, escalating potential gaps as necessary.Conduct regular scope reviews with clients to reinforce contractual agreements and avoid unauthorized service extensions.Work closely with Account Management and Implementation Teams to validate changes to client requirements and ensure proper documentation.Provide transparent communication to clients about services included in the agreement and any additional services that require contractual modifications.Client Onboarding & Transition from ImplementationAccept new clients from the Implementation Team following the successful completion of Hypercare.Conduct a comprehensive review of all client-related artifacts, including process documentation, system configurations, and service agreements.Confirm the completeness and accuracy of all client payroll setup elements before transitioning into regular operations.Complete the handover checklist to ensure a smooth transition from implementation to steady-state operations.Perform end-to-end payroll testing to validate the accuracy of system configurations, payroll calculations, and statutory compliance settings.Identify and address any discrepancies, missing information, or required adjustments before assuming full payroll responsibility.Collaborate with the Implementation Team and Client Success Team to ensure a seamless transition and alignment on expectations.Backup Resource Management & Business ContinuityEnsure that backup resources are trained and available to support clients during the absence of the primary consultant.Maintain comprehensive process documentation to enable seamless transition for backup resources when required.Develop and implement a knowledge transfer plan to ensure backup personnel are familiar with client-specific payroll processes.Coordinate with i