Overview

Job Description Job Description: SIERRA COUNTY REGIONAL DISPATCH AUTHORITY DIRECTOR/ADMINISTRATOR Department: Sierra County Regional Dispatch Authority (SCRDA) Position Title: Director / Administrator Reports To: Sierra County Regional Dispatch Authority Board Employment Status: Full-Time Contract Employment FLSA Classification: Exempt Supervisory Responsibility: 911 Communications Supervisor and other assigned personnel Work Location: Sierra County, New Mexico Compensation: As established by the SCRDA Board and applicable employment agreement POSITION SUMMARY Under the general direction of the Sierra County Regional Dispatch Authority (SCRDA) Board, the Director/Administrator serves as the chief administrative and operational officer of the Authority and is responsible for its overall management, fiscal oversight, organizational effectiveness, and operational readiness. The Director/Administrator provides leadership in personnel administration, public safety communications operations, financial and resource management, technology, regulatory compliance, training, emergency preparedness, and interagency coordination. The position ensures SCRDA is appropriately staffed, equipped, trained, and prepared to provide continuous emergency and non-emergency communications services in accordance with applicable law, established standards, Board-approved policies, and the employment agreement. The Director/Administrator reports directly to the SCRDA Board and exercises administrative and operational authority within the limits established by the Board, with support from Sierra County in its role as fiscal agent. ESSENTIAL FUNCTIONS/DUTIES The following duties describe the principal responsibilities of the position and are not intended to be an exhaustive list of all duties that may be assigned. Organizational Leadership, Personnel, and Board Administration Direct and administer SCRDA operations; establish organizational priorities, objectives, and administrative practices consistent with Board direction; evaluate organizational effectiveness; and recommend or implement improvements to service delivery, efficiency, and performance within delegated authority. Provide overall leadership and administrative supervision of SCRDA personnel, including the 911 Communications Supervisor; establish staffing and workforce priorities necessary to support continuous operations; and oversee recruitment, onboarding, training, performance management, employee development, and personnel actions in coordination with Human Resources, legal counsel, and the Board as appropriate. Monitor staffing, performance, overtime, turnover, training, certifications, and other workforce indicators; identify organizational needs; and implement or recommend appropriate corrective, developmental, or operational actions. Directly supervise and evaluate the 911 Communications Supervisor and other assigned personnel while ensuring the Supervisor effectively manages routine scheduling, timekeeping, assignments, coaching, dispatch coverage, and direct supervision of telecommunicators. Serve as the primary administrative liaison to the SCRDA Board; provide timely reports and recommendations regarding organizational performance, staffing, finances, technology, significant incidents, and other matters requiring Board consideration; implement Board-approved directives, budgets, policies, and priorities; and prepare the annual Director Scope of Work for the May Board meeting. Public Safety Communications Operations and Emergency Preparedness Maintain overall administrative and operational accountability for the regional communications center and the continuous delivery of emergency and non-emergency call-taking, dispatch, radio, and related public safety communications services. Establish, oversee, and evaluate operational procedures, service levels, performance measures, quality assurance processes, and incident documentation; use operational data and identified trends to address d