Overview

Retail Field Service & Merchandising TechnicianCompany: 2020 CompaniesLocation: Bloomington, Indiana MarketJob Type: Per Required NeedPay: $16.50 per hourWork Setting: Field / Retail LocationsPosition Overview2020 Companies is expanding its field team in the Bloomington market and is looking for dependable individuals to assist with retail merchandising, display installation, technology setup, and in-store service projects.This position involves traveling to different retail locations and completing hands-on assignments for major brands, including Dell, Intel, Dyson, Google, and HP.Rather than reporting to one permanent store, technicians will receive assignments at various retail locations throughout the service area. The role requires someone who can organize their schedule, follow detailed instructions, communicate with management, and complete projects accurately and on time.The service territory may extend up to 90 miles from your residence.Position Highlights$16.50/hourMonday Friday opportunitiesFlexible field-based assignmentsWork scheduled generally between 7:00 a.m. and 6:00 p.m.Self-scheduling may be available for qualifying assignmentsPaid trainingDailyPay for eligible next-day payPaid drive timeMileage reimbursementMost major holidays offOpportunities for continued assignments based on business needsImportant: Available hours are dependent on project volume and are not guaranteed.Your WorkdayEvery assignment can be different. Depending on the project, you may be asked to install a new display, update an existing retail section, repair equipment, or complete a larger store reset.Responsibilities can include:Assemble and install retail fixtures, shelving, displays, and endcapsPerform merchandising resets and store remodel projectsBuild or modify retail display areasInstall televisions, kiosks, interactive displays, and related equipmentService and maintain existing display equipmentApply graphics, promotional materials, pricing cards, and other signageReplace SD cards and other display componentsPerform software and operating-system updatesDiagnose basic hardware and display problemsComplete break-fix repairsFollow planograms, diagrams, schematics, and client instructionsPhotograph completed work using a smartphoneUpload photos, surveys, and required project documentationLeave each work area clean, organized, and safeField Assignment ResponsibilitiesTechnicians are expected to take ownership of their assigned work from scheduling through completion.This includes:Keeping availability information currentReviewing and accepting assignments promptlyScheduling accepted jobs within the required timeframeCompleting projects by their scheduled completion dateMaintaining regular communication with field managementResponding to management communications, generally within 24 hoursReporting problems or unexpected conditions encountered at a storeSubmitting accurate timecardsCorrecting and reporting timekeeping discrepanciesTracking work through designated company systemsCompleting required training and certificationsSupporting other team members when neededSome installations may require early start times or participation with a two-person or larger installation crew.SchedulingThe schedule may change based on the volume and type of available projects.Most opportunities are Monday through Friday, but technicians should be prepared for occasional:Early-morning assignmentsEvening assignmentsWeekend projectsHoliday work when required by a client or retailerA minimum of 20 hours of availability within a rolling 30-day period is expected for field assignments.Technicians may also be required to accept and schedule assigned projects within 48 hours of receiving them.Travel RequirementsThis position requires regular local and regional travel.Applicants must be comfortable traveling up to 90 miles from their residence in any direction for assignments.You must have:Reliable personal transportationA valid driver's licenseCurrent automobile