Overview

Position Description: Position Summary Support the management team to ensure that all sales, merchandising, cash-handling, donation acceptance, processing, pricing, and customer service processes run smoothly and efficiently while providing exceptional experience for volunteers, donors, customers and staff in a safe and clean environment. Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Make decisions regarding ReStore operations following established policies and procedures. • Complete opening and closing procedures in the absence of the Store Manager. • Support front-of-store operations, cash management, customer service, and volunteers in accordance with established policies and guidelines. • Support the process for donation intake and inventory management while ensuring shared workstations remain safe, decluttered, organized, and clean. • Ensure quality customer experiences for every shopper, donor, and volunteer. • Implement the utilization of store signage in a way that maximizes sales, while ensuring that all materials are priced with consistency and accuracy. • Assist in implementing markdown systems used to ensure adequate inventory turn. • Provide support for the transfer of merchandise to and from offsite locations to ensure sufficient inventory levels. • Provide support for accurate weekly inventory and reporting for all purchased goods and fiscal year-end inventory for all goods. • Articulately communicate donation acceptance guidelines. • In coordination with the Store Manager, support in-store and special events such as sales, classes, donation drives, recycling events, orientations, and training. • Support and implement continuous improvement of the ReStore and store operations to maximize efficiencies and ensure that all areas of the store and surrounding areas are clean and safe. • Ensure that all documentation and procedures involved with an accident or incident investigation onsite are followed • Participate in Point-of-Sale system operations, reporting and maintenance. • Support the development/cultivation of individual and/or business donor contacts. • Work collaboratively with the management team and staff to maintain a positive, supportive and mission focused work culture. • Assume responsibility for the store in the absence of the Store Manager. • Cultivate a culture of safety by ensuring and insisting that all safety procedures are adhered to by volunteers, donors, customers and staff. • Ensure quality volunteer, donor, customer and staff relations. Provide input, document, and address comments and grievances in a timely and professional manner. • Assist in staff development and communication by contributing supporting content for staff meetings. • Oversee and maintain daily and weekly volunteer assignments while providing training, supervision and evaluation of store volunteers in a positive and affirming manner. • In the absence of the Store Manager, supervising hourly staff in a positive and affirming manner. • Develop strong, positive and lasting relationships with staff and volunteers. • Communicate with donors and customers, primarily on program-specific duties. Required Knowledge, Skills, and Experience • The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Specialized knowledge and competencies in retail, volunteer, warehouse and inventory management and building materials. • Valid driver's license with a good driving record. • Able to receive training on and safely operate material handling equipment such as hand trucks, pallet jacks, forklifts and