Overview

Retail Field Service TechnicianMarket: W. Dallas, TXEmployment Type: Per Required NeedPay: $16.50 per hourService Radius: Up to 90 miles from your residenceAbout the Opportunity2020 Companies is hiring field technicians to support retail installation, merchandising, and equipment service projects throughout the W. Dallas market.This position involves traveling to retail locations and completing a variety of hands-on projects for major brands such as Dell, Intel, Dyson, Google, and HP. Assignments can range from installing new displays and fixtures to repairing existing equipment and updating retail merchandising areas.The ideal candidate is dependable, organized, comfortable working independently, and able to use mobile technology to manage assignments and submit completed-work documentation.What You'll Be DoingYour responsibilities will vary depending on the store and project. Typical field assignments may include:Installing and assembling retail fixtures, shelving, endcaps, and branded displaysCompleting store resets, remodels, build-outs, and merchandising updatesSetting up televisions, kiosks, interactive displays, and other electronic equipmentMaintaining and servicing existing retail displaysInstalling promotional graphics, price cards, SD cards, and marketing materialsPerforming software and operating system updates on display devicesDiagnosing display and equipment issuesPerforming basic break-fix repairsFollowing planograms, schematics, layouts, and client instructionsTaking photographs of completed workUploading required images, surveys, and project informationMaintaining a safe, clean, and professional work areaHow the Work Is ScheduledThis is an assignment-based field position rather than a traditional fixed-location schedule.Most assignments are scheduled Monday through Friday, generally between 7:00 a.m. and 6:00 p.m. Available hours will depend on the number and type of projects in the market, so weekly hours are not guaranteed.Depending on client requirements, you may occasionally be asked to work:Early morningsEveningsWeekendsHolidaysSelf-scheduling may be available for certain projects, while other assignments will have predetermined schedules.Representatives are expected to maintain at least 20 hours of availability during a rolling 30-day period.Managing Your Field AssignmentsYou will be responsible for staying on top of your assignments and communicating with field management.Key expectations include:Keep your availability currentAccept and schedule assignments within the required timeframeComplete jobs by their assigned deadlinesRespond to field management communications, generally within 24 hoursReport project issues or unexpected conditions promptlySubmit accurate timecardsReport any timekeeping discrepancies that require correctionComplete all required forms and digital documentationTrack work through designated company systemsComplete required training and certificationsAssist other field representatives when requestedSome projects may involve working alongside a second technician or larger installation team.Travel RequirementsTravel is a regular part of the position.You must be willing to travel up to 90 miles from your residence to complete assignments throughout the service area.Applicants must have:Reliable personal transportationValid driver's licenseCurrent automobile insuranceAbility to travel to multiple retail locationsEligible drive time and mileage reimbursement are provided according to applicable company policies.Physical DemandsThis position requires hands-on work and regular physical activity.Candidates should be able to:Lift and carry up to 60 poundsClimb ladders up to 10 feetWalk and stand for extended periodsKneel, crouch, and bendReach overheadGrip and handle tools and equipmentPerform repetitive installation and merchandising tasksEquipment & ToolsField representatives are expected to have the following basic tools available:Phillips-head screwdriverFlat-head screwdriverHex keysBox