Overview

Remote Customer Support Coordinator Company: 3 Dots Job Type: Full-Time or Part-Time Work Arrangement: Remote About 3 Dots 3 Dots is an event and travel agency that helps individuals, families, groups, and organizations coordinate travel and memorable experiences. Our services include hotels and resorts, cruises, transportation, activities, excursions, group travel, and event coordination. We focus on providing responsive client support and helping keep the planning process organized from beginning to end. About the Role 3 Dots is seeking a Remote Customer Support Coordinator to assist clients with questions, requests, travel arrangements, event details, and general coordination. This position is a good fit for someone who enjoys working with people, providing helpful customer service, communicating by phone and email, and keeping track of details. Previous travel experience is not required. Candidates with backgrounds in customer service, hospitality, retail, reservations, administrative support, hotels, events, or other client-facing positions are encouraged to apply. Responsibilities Respond to client questions and requests by phone, email, and online platforms Provide friendly and professional customer support Assist clients with travel and event-related requests Research hotels, resorts, cruises, flights, transportation, activities, excursions, and other services Help gather and organize client preferences and travel details Assist with itineraries, reservations, schedules, and other planning information Follow up with clients to obtain or confirm necessary information Assist with group travel and event coordination Communicate information between clients and travel or event vendors Help resolve routine questions or issues and determine appropriate next steps Maintain accurate client and planning records Keep track of requests, deadlines, and follow-up items Assist with general administrative and coordination tasks Provide timely updates throughout the client planning process Qualifications Strong verbal and written communication skills Friendly and professional customer service approach Organized and detail-oriented Comfortable communicating with clients by phone, email, and online platforms Ability to manage multiple requests and priorities Basic computer skills and ability to learn new systems Reliable, responsive, and able to follow through on tasks Comfortable working independently in a remote environment Interest in customer service, travel, hospitality, or events Previous experience in customer service, customer support, hospitality, retail, hotel, reservations, travel, events, administration, or client services is helpful but not required What We Offer Remote work environment Full-time and part-time opportunities Training and ongoing support Flexible scheduling options Opportunity to develop customer service and client coordination experience Exposure to travel, hospitality, events, destinations, and experiences Opportunity to develop communication, organization, and administrative skills Who We're Looking For We're looking for someone who is dependable, personable, organized, and enjoys helping others. You may be a strong fit if you have worked in customer service, customer support, retail, hospitality, hotels, reservations, administration, client services, travel, or events or if you are looking to transition your existing skills into a new industry. If you enjoy communicating with people, solving problems, staying organized, and helping clients have a positive experience, we encourage you to apply.