Overview

Job Title: Operations Manager IDepartment: OperationsReports To: General ManagerPosition Type: Full-Time - ExemptShift: 1st Shift - Saturday, Sunday & MondaySalary Range: $95,000.00 to $130,000.00/ YearlyPurpose of PositionManage people, materials, customer service and costs in the warehouse in alignment with Company policies and goals. This position impacts customer satisfaction and profitability.Values and Business PracticesCustomer First - We deliver on what we promise to our customers with a positive attitudeWe treat everybody with respect and dignityWe operate with high business ethicsWe are a good corporate citizenWe value our professional relationshipsWe strive to have a "Continuous Improvement Culture"We are committed to the safety of our employees and our equipment/facilitiesCompany ExpectationsOur expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.Flexibility: Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).Reliability:Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.Attitude: Maintains a "Whatever it Takes" attitude. Lives by company stated values and inspires others.Willingness to Learn: Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.Initiative: Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings. Display pride in your work area by maintaining daily housekeeping of our operations building, equipment, break rooms, restrooms, smoke areas, etc. Promote teamwork and assist in all areas and processes in the operation as needed / required.Quality of Work:Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work.Understands the importance of "Only Handle It Once - OHIO", by completing work correctly the first time.Follows directions:Follows all written and verbal instructions provided by management, project leader, etc. Communication:Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor.Appearance:Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.Safety:Follows all rules, guideline, and practices. Informs supervisor / manager immediately if unsafe conduct or conditions arise.Ensure that Safety Policies are being followed and enforced throughout the operationDevelop and implement Corrective Actions based on historical trends on recorded incidents and damage costs. Include team members ensuring input of ideas and discussions to improve overall Safety awareness. Provide periodic updates on progress with Corrective Actions.Complete monthly audits.Hoist Inspection Audit - weekly.First Aid Medication Log - monthly.Safety Board Information Review - monthly.Motorized Equipment Daily Inspection, Scrubber Daily Inspection, Golf Cart, etc. (electronic /paper) - daily.Position CompetencyThe ability to operate a profitable department.The ability to motivate and drive a team to meet and exceed department and company goals.The ability to build a successful relationship with the customer.Working knowledge of warehouse operations and WMS.SOP's - Policies, Procedures, Work Instructions:Complete SOP monthly reviews by required due dates.Provide feedback on documented processes by recommending process changes via the Document Control Plan by using the Document Change Request form.Ensure that Customer specific processes