Overview

POSITION SUMMARYThe Lead, Contracting Excellence provides direct leadership and operational oversight for a regional team of Contracting Excellence Specialists. The Lead is accountable for the team's daily performance, workload management, quality, responsiveness, development, and adherence to established policies and procedures.In addition to maintaining advanced knowledge of quoting, contracting, order management, invoicing, and revenue processes, the Lead serves as the primary escalation point for complex or high-risk transactions. This position works independently to make operational and tactical decisions, address barriers, allocate resources, monitor KPIs, and ensure consistent execution across the assigned regionThe Lead partners closely with Sales, Legal, Finance, Accounting, Supply Chain, Customer Support, Field Service, and Contracting Excellence leadership to resolve complex issues, drive process improvements, strengthen controls, and deliver an effective customer and sales experience.PRIMARY DUTIESTeam Leadership and Development Directly supervise, coach, and develop approximately 4 to 6 employees.Manage daily team activities, priorities, workload distribution, coverage, and resource allocation.Establish clear expectations and hold team members accountable for accuracy, quality, responsiveness, compliance, and turnaround time.Provide ongoing coaching, feedback, and development support to team members.Conduct performance reviews and participate in goal setting, development planning, recognition, and corrective-action processes in partnership with management and Human Resources.Lead onboarding and role-based training for new and existing team members.Facilitate recurring training workshops focused on procedures, systems, complex scenarios, lessons learned, and areas of performance risk.Build team capability by encouraging cross-training, knowledge sharing, sound decision-making, and greater employee self-sufficiency.Complete payroll, timekeeping, attendance, and other required administrative responsibilities for direct reports.Operational Oversight Oversee regional quoting, contracting, order management, installation, invoicing, billing, and revenue-recognition activities.Monitor CPQ and shared work queues to ensure work is assigned appropriately and completed in accordance with established service levels and SOP requirements.Review workload trends and adjust assignments to maintain appropriate coverage and support business priorities.Ensure quotations, agreements, amendments, customer purchase orders, pricing, and approvals are accurate and complete.Oversee the administration of local, national, corporate, GPO, IDN, and government-negotiated agreements.Ensure completed contracts and required customer, equipment, reagent, rental, lease, service, and SaaS information are accurately entered and maintained in applicable systems.Monitor expired pricing and contracts, renewal activity, price-increase notifications, billing blocks, open orders, and outstanding installation or invoicing activities.Partner with Supply Chain to manage allocated orders, material availability, obsolescence, backorders, and shipment priorities.Ensure installed instruments are invoiced accurately and within the appropriate accounting period.Support month-end and year-end close activities. Quality, Risk, and Escalation Management Serve as the first point of escalation for complex quotes, contracts, amendments, pricing issues, billing blocks, customer setup concerns, and order-processing barriers.Evaluate complex or nonstandard situations and determine the appropriate path for resolution or escalation.Provide oversight and quality control for the team's work, including audits of quotes, agreements, amendments, contract entry, billing plans, and transactional data.Monitor contract performance and identify potential compliance, financial, operational, or customer-experience risks.Partner with Legal, Finance, Accounting, Sales, Supply Chain, Customer