Overview

This position reports to the Executive Director and is responsible for managing key office operations, organizational communications, public relations, Board and Commission support, and special events for the Housing Authority of San Luis Obispo (HASLO). The position performs a wide variety of administrative, technical, and project management duties involving matters that may be complex, sensitive, or confidential in nature. The position serves as an important representative of HASLO and regularly interacts with Commissioners and Board members, government officials, business and community organizations, residents and clients, vendors, members of the public, and all levels of HASLO personnel. The position requires a high degree of organization, initiative, discretion, sound judgment, and excellent written and verbal communication skills. The successful candidate will be able to manage competing priorities, work independently, and represent HASLO professionally in both internal and public settings. Office AdministrationManage day-to-day office operations and identify opportunities to improve organizational efficiency and customer service.Provide front office and reception coverage as needed, including greeting visitors, directing inquiries, and assisting with incoming calls.Manage HASLO's telephone system and lead the development and implementation of call-handling procedures and processes.Coordinate procurement of office equipment, supplies, and services.Establish and maintain relationships with vendors providing office-related goods and services.Coordinate with vendors regarding maintenance and servicing of HASLO's vehicle fleet.Coordinate front office reception and assist in ensuring consistent, professional customer service.Develop, maintain, and implement office procedures and administrative systems.Coordinate office projects and initiatives involving multiple departments.Maintain accurate records and documentation related to office operations.Provide administrative support to the Executive Director and other organizational leadership as assigned.Communications & Public RelationsDevelop and coordinate internal and external communications on behalf of HASLO.Create, edit, and maintain content for HASLO's website and social media platforms.Develop newsletters, announcements, informational materials, and other communications for residents, staff, partners, and the public.Draft news releases, media responses, public statements, talking points, and other public-facing communications.Prepare public notices required by HUD and other regulatory agencies, including notices regarding waiting list openings.Coordinate communications related to new housing developments, programs, services, organizational initiatives, and special events.Ensure public-facing information is accurate, timely, accessible, professional, and consistent with HASLO's messaging and identity.Assist departments in developing clear and effective communications for their programs and services.Coordinate responses to routine media and public information inquiries and refer sensitive or complex matters to the Executive Director as appropriate.Monitor public communications and identify opportunities to promote HASLO's programs, accomplishments, and community impact.Maintain and organize communications resources, templates, photographs, and other materials.Board & Commission SupportAttend meetings of the HASLO Board of Commissioners and provide administrative and logistical support.Prepare and distribute agendas, staff reports, resolutions, notices, and other meeting materials.Draft, edit, and maintain official meeting minutes and records.Coordinate meeting schedules, materials, room arrangements, and other logistics.Ensure required Board and committee meeting notices and postings are completed in accordance with the Brown Act.Support the preparation and administration of closed sessions and ensure required notices and documentation are completed.Coordinate communications