Overview

Network Services Technician Position Number: B258PD Starting Wage/Salary: $70,000 - $80,000 plus exceptional benefits Close Date:Open Until Filled: YesOpen Until Filled Notes: Priority Application Deadline 9/13/2026. Please note interviews for this position will only be conducted in person at our Bend Campus. Incomplete applications will not be considered by hiring committees.Primary Purpose: Responsible for assisting the Network Services Manager with the day-to-day functioning of the College local and wide-area data/video/voice networks including troubleshooting routers, hubs, switches, and communication lines. This position also supports other ITS teams in evaluating, configuring, and administering the COCC network. The position is part of the ITS Network Team within the Tech Support Services area of the ITS department. As such, will also participate in research, development, and direct support of projects that enhance COCC's information technology. Essential Duties and Responsibilities: Assist with network maintenance and overall network stability by: Performing daily operations and monitoring a wired and wireless network.Assisting the Network Services Manager with the installation, maintenance, and monitoring of networking equipment. This may include applying software updates as well as major upgrades.Identifying trends, recommending and implementing corrective measures, and documenting action taken.Serving as a technical specialist in network problems and emergencies; assists in troubleshooting and resolution of network problems.Assisting with analysis and monitoring of network activities to ensure optimal network operation.Helping install and improve network infrastructure to include fiber, cabling, and equipment.Maintaining network documentation and wiring documentation pertaining to the network systems.Helping maintain an inventory of network equipment and parts.Assisting in the maintenance of phone and voice mail systems.Assisting with cross-team training and support of end-user technical issues including, workstations, AV programming, and hardware/software engineering. Network InfrastructureSupport COCC learning environment by: Working with the campus constituents, network team, and ITS team members to ensure stable and functional networking services are provided to all COCC campuses.Identifying, suggesting, and implementing improvements to systems and network environment.Assists the Network Services Manager to provide a stable and reliable network environment between State Universities and COCC Provide technical assistance for existing and new building facilities in the support of future technologies.Coordinate with outside vendors as necessary to obtain technical support, quotes, and guidance for network activities.Performing network maintenance during designated maintenance windows. Network ProjectsAs part of the networking team, evaluate and implement projects aimed at sustaining the following: Crestron programming and connectivityWireless and Wired Network Configuration, Troubleshooting, and Support.Utilizing Network Monitoring toolsFirewall MonitoringNetwork DocumentationPower / UPS ManagementPhone and Voice Mail SupportOpen Community Wireless Network SupportResidence Hall Network Troubleshooting and SupportOutlying Campus Support.Network Support of Outside ServicesAV Switch and Equipment Programming and Configuration.Network Cabling Installation, Troubleshooting, and Documentation. Knowledge, Skills, and Abilities: Individuals must possess these knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. A strong understanding of Network Topology and client connections to the network is required.This individual blends strong interpersonal skills with excellent technical ability.Ability to perform classroom AV installs and programming.Unde