Overview

Company Description:Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.Our Guiding Principles:Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & FulfillmentJob DescriptionWhat You Will AccomplishThe National Sales Operations Manager provides strategic leadership and operational oversight for the National Sales Operations collective. This role is accountable for directing national sales operational strategy, exercising independent judgment on revenue-impacting processes, and supervising a team of Sales Operations Associates who support the National Sales Organization (NSO) team.The position serves as the operational authority for lead merchandising, CRM governance, pipeline management, and cross-functional coordination. By establishing standards, overseeing execution, and managing resources, this role enables NSOs to focus on strategic selling, client relationships, and contract execution while ensuring scalable, compliant, and efficient sales operations.Key Responsibilities:Team Leadership & ManagementDirectly supervises three (3) Sales Operations Associates, each aligned to support two (2) National Sales Officers (NSOs).Establishes operational priorities, workflows, service-level expectations, and coverage models for the National Sales Operations team.Allocates and rebalances Associate workloads based on lead volume, opportunity complexity, NSO capacity, and business priorities.Provides coaching, performance feedback, and development guidance to Sales Operations Associates.Serves as the escalation point for complex operational, routing, or client-facing issues requiring management judgment.Lead Merchandising & Distribution OversightOversees national lead merchandising strategy to ensure inbound opportunities are distributed efficiently, equitably, and strategically across the NSO team.Exercises independent judgment in evaluating lead complexity, revenue potential, account alignment, urgency, and NSO capacity when determining lead routing.Establishes and enforces lead distribution standards that align Sales Operations Associate support with the 2:1 NSO coverage model.Monitors lead flow, response time, and conversion trends to proactively adjust merchandising logic and Associate-to-NSO alignment.Serves as final decision authority for lead assignment exceptions and high-impact opportunities.Strategic & Operational AuthorityOwns and refines national sales operational processes that directly impact revenue execution and pipeline health.Partners with National Sales Leadership to optimize NSO productivity through intentional operational design.Identifies operational risks, inefficiencies, and scalability constraints and implements corrective actions.Ensures CRM accuracy, pipeline hygiene, and adherence to defined sales processes across the NSO collective.Sales Director Enablement & Client IntroductionFacilitate professional email introductions connecting clients with the assigned National Sales Director once initial pricing parameters are established.Remain copied on correspondence to maintain continuity, visibility, and operational support.Proposal Development & Execution SupportGenerate sales proposals based on direction provided by the Sales Director following:A qualifying discovery call, orLimited client engagement requiring proposal development with partial information.Deliver proposal drafts to the Sales Director for review, refinement, and direct client delivery.Pipeline Oversight & Follow-UpConduct weekly reviews of National Sales Directors' pipelines to id