Overview

Job Description Job Description Member Service Representative I - East Andrews Denver, CO Full-Time $20.00-$23.51 per hourAccepting applications until position is filled Monday - Friday; With intermittent Saturdays 8:45-5:30 (M-F), 8:45-1:30 (Saturdays) Why Work at Zing Credit Union? At Zing, we believe in more than just banking - we believe in people helping people. That's why we're proud to create a workplace where employees feel supported, valued, and empowered to grow. Growth & Development We promote from within and support your career goals through tuition reimbursement and ongoing on-the-job trainingEvery new hire gets a strong start with a 2-week onboarding program designed to set you up for successWhether you're just starting out or ready for the next step, we're here to help you build your future with us Culture & Community We celebrate our team with company outings, potlucks, and festive holiday parties - plus, you'll even get your birthday off (paid!)We're big on teamwork and appreciation, and our people-first mindset shows in everything we do Values in Action "People over profit" isn't just a motto - it's how we operate. We focus on educating and helping our members rather than upselling themWe proudly partner with local nonprofits and organizations to give back - and employees have opportunities to volunteer and make a difference Please visit for Zing's list of current benefits. Job Summary As a Member Service Representative I at our East Andrews branch, you'll be the first point of contact for many of our members-providing exceptional service and helping them navigate their financial needs. From processing transactions and opening accounts to answering questions and promoting helpful products, you'll be there to support our members with professionalism, accuracy, and care. You'll also handle more advanced services such as IRAs, Certificates of Deposit, and electronic banking support.This role plays a vital part in delivering Zing's mission of putting people over profit, educating members instead of upselling, and making a positive difference in every interaction.Essential Responsibilities Accurately process deposits, withdrawals, payments, and transfers while maintaining cash drawer limitsOpen and close member accounts; answer questions about products and servicesCross-sell credit union services that benefit members' financial well-being and log interactions accordinglyLoad loan applications into the system as directedBalance vault, ATM, and cash machines as needed; restock marketing materialsAssist members with complex services like IRAs and Certificates of DepositDirect unresolved issues to MSR II or leadership when necessaryEnsure all transactions comply with credit union regulations and internal proceduresMaintain accurate records and prepare required reportsSupport team goals and contribute to a positive branch environmentPerform other duties as assignedSkills & Abilities Strong verbal communication and interpersonal skillsBasic math and accounting knowledgeAbility to remain professional under pressure and in high-traffic environmentsTrustworthy with a strong sense of integrity and confidentialityQuick learner with the ability to follow structured procedures accuratelyFamiliarity with banking or credit union systems is a plusQualifications & Requirements High school diploma or equivalent required6 months to 2 years of customer service or cash-handling experience requiredAbility to read and interpret safety rules, instructions, and procedural manualsAbility to write routine emails and speak effectively with members and coworkersDemonstrated ability to interpret policies and apply them to daily operationsRole requires basic analysis and good judgment within well-defined guidelinesInteractions involve frequent contact with members and staff-professionalism and courtesy are a mustMost decisions follow defined procedures, with limited discretion within known optionsTechnical Skills Proficient with 10-key by touch