Overview

Medical Assistant IAt UMass Memorial Health, everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.Under the direction of the appropriate licensed clinician, the Medical Assistant I (MA I) provides clinical care and performs clerical duties to support office/clinic functions. Will receive workplace education and training to assist providers and the healthcare team in the care of patients.Major Responsibilities:Escorts patients to examination rooms, take and record vital signs such as blood pressures, temperatures, height, weight, etc. Collects and documents patient health status, history, and documents and monitors patient progress following standard procedures.Performs EKG's, phlebotomy, Point of Care (POC) tests according to clinic/office standards.May prepare, document, and administer non-intravenous injections as directed or required by office/clinic, within scope of practice.Assists in performing routine physical examination or clinical procedures.Reviews laboratory results and ensures abnormal results are immediately brought to the attention of the physicians and others, as appropriate.Provides clear, timely communication to the appropriate licensed clinician regarding observations and changes reported in patient per office/clinic guidelines. Sets up/prepares rooms based on patient care requirements. Assists in the setup, maintenance, disassembly, and cleaning of patient equipment.Ensures instruments and scopes are cleaned, sterilized, and repackaged per office/clinic protocol.Operates the sterilization/cleaning systems, as necessary.Assists in moving, lifting, positioning, and transporting patients as directed following policy standards. Utilize proper safety techniques and body mechanic in all work-related activities.Follows procedures for arriving patients and scheduling appointments.Assists with patient admissions, transfers, and discharge procedures.Maintains assigned office and/or clinical supplies. Assure accurate inventory of supplies based on approved levels. Rotate stock as required. Initiate requisitions for re-supply or special items.Maintains logs, organizes patient care chart, and/or maintains medical records. May enter data or retrieve medical information from the electronic medical record.Processes prescription and refills as directed per procedure.Performs a variety of clerical duties per office/clinic protocol such as typing, filing, scheduling appointments, generating letters and form preparation, receiving/returning/directing phone calls per office/clinic protocol, and documenting in patient record as required or directed.Collaborates with insurers to verify coverage, eligibility and coverage, prior authorizations for procedures, medications, and tests as needed. Follow guidelines established by insurers to ensure that pre-authorization, pre-certification, and clinician referrals for treatment are obtained prior to patient visits.Collects co-payments from patients for visits and maintain records.Standard Staffing Level Responsibilities:Complies with established departmental policies, procedures, and objectives.Attends variety of meetings, conferences, seminars as required or directed.Participates in use of Quality Improvement in daily operations.Complies with all health and safety regulations and requirements.Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.Maintains, regular, re