Overview

Job DescriptionJob DescriptionBenefits:401(k)Bonus based on performancePaid time offWellness resourcesEmployee discountsOffice Manager / Clinic Operations Manager Thrive Health SystemsLead a Team. Drive Growth. Create Exceptional Patient Experiences. Are you a proven leader who thrives in a fast-paced environment, loves developing people, and is motivated by driving business results? Thrive Health Systems is seeking a high-performing Office Manager / Clinic Operations Manager to oversee the daily operations, patient experience, financial performance, and team development of one of our growing clinics. This is more than an administrative role. You will be the operational leader of the clinic, responsible for ensuring excellence from the front desk to the back office while creating a culture of accountability, service, and growth. About the Role As the Office Manager, you will oversee all non-clinical operations of the practice, including:Patient experience and service excellenceTeam leadership and staff developmentScheduling and operational efficiencyRevenue growth and KPI performancePatient conversion and retentionBilling, collections, and insurance processesHuman resources and employee performanceFacility management and clinic presentationYou will serve as the operational backbone of the clinic, ensuring every patient receives an outstanding experience while helping the business achieve its growth and profitability goals. Key ResponsibilitiesLeadership & Team DevelopmentLead, coach, train, and develop front desk, administrative, case management, and support staffConduct onboarding, performance reviews, corrective actions, and employee development plansCreate a culture of accountability, teamwork, professionalism, and serviceFacilitate daily huddles and team meetingsManage staffing schedules, PTO requests, and workload allocationPatient Experience & Sales PerformanceEnsure an exceptional patient experience from first contact through completion of careOversee patient schedule management, reports of findings, and treatment plan acceptanceMonitor patient conversion metrics and identify opportunities for improvementEnsure all patients are properly scheduled and engaged in their care plansDrive patient retention, referrals, and reactivation initiativesOperations ManagementManage all day-to-day clinic operationsMaintain clinic appearance, cleanliness, safety, and organizationOversee inventory, office supplies, equipment, and vendor relationshipsCoordinate facility maintenance and operational improvementsEnsure compliance with company policies, HIPAA requirements, and operational standardsFinancial & Revenue ManagementMonitor clinic financial performance and key business indicatorsManage cash handling, deposits, petty cash, and end-of-day reportingReview accounts receivable, collections, billing accuracy, and insurance agingIdentify and resolve revenue leakage opportunitiesHelp drive sustainable revenue growth while maintaining operational efficiencyAdministrative ExcellenceEnsure accurate reporting, audits, and documentationOversee payroll reporting and timekeeping processesMonitor operational KPIs and prepare management reportsMaintain policies, procedures, and compliance standardsCollaborate with leadership on business initiatives and clinic growth strategiesWhat We're Looking ForRequired Qualifications3+ years of leadership or management experienceProven experience leading teams and driving performanceStrong organizational and problem-solving skillsAbility to manage multiple priorities in a fast-paced environmentExcellent communication and interpersonal skillsExperience with KPI management and performance accountabilityProficiency with business software and reporting systemsPreferred QualificationsHealthcare, chiropractic, medical, physical therapy, dental, or wellness industry experienceExperience with patient scheduling, billing, insurance, or collectionsMulti-department leadership experienceBackground in sales, customer servic