Overview

Job Description Job Description ABOUT QUALITY MANAGEMENT GROUP: We manage communities and living spaces that residents are proud to call home. We serve and respect all while preserving and enhancing the homes and communities we are entrusted to care for with an eye to the future.Our mission is to empower our employees to serve, to build a place that people love to work, to leverage technology, to grow responsibly, and to maximize owner return and satisfaction. Our values have proven that this is only possible through Trust, Respect, Development, Adaptability, and Sustainability.POSITION SUMMARYThe Leasing Consultant is responsible for:Working with other team members to market the Community and Company in a positive style that leads directly to high occupancy and resident retention.Must assume proactive behavior and measures to properly represent Quality Management Group, Inc. and build relationships in the community.The Leasing Consultant reports to the Community Manager or Senior Community Manager and takes an active role in working with the Community Manager to provide superior customer service to both existing and prospective residents through leasing vacant apartments and maintaining high resident retention through their daily interactions with both internal and external customers.RESPONSIBILITIESLeasingWork closely with the Community Manager and/or Assistant Manager to facilitate leasing through:Show rent ready apartments.Meet with prospective applicants.Effectively qualify prospective residents and verifying applications.Prepare lease documents and related paperwork.Ensure that all applications are completed in their entirety and in a timely mannerRecord traffic in software program daily.Follow up with Guest Cards or a "Thank You" response within twenty-four (24) hours of the visit with the prospectMarketingTake a proactive role in shopping the competition and marketing. Be aware of and relay information regarding the property's general appearance and conditionEnsure that the leasing area is clean at all timesCustomer ServiceAnswering the telephones in a timely and professional mannerInteracting with existing and prospective residents with courtesy and respectEntering service requests into the YARDI software systemExcellent Communication and the ability to connect with the residents and general publicOther dutiesMust attend Company sponsored events that relate to the development of the team, which, from time to time, may include travel and overnight stays at locations away from the employee's home.This position may require the availability to work some nights, weekends and occasional holidays based upon the needs of the communityComply with all aspects of Fair Housing and Harassment Awareness training and protocols in performance of all tasks and assignmentsOther duties as requestedESSENTIAL SKILLS:Must have a strong work ethic and positive attitude. Ability to assist the Community Manager and/or Assistant Manager in the performance of their duties.Be able to maintain work pace appropriate to given work loadOrganized and proficient at time management.Ability to work with and understand persons of all ethnic and family backgrounds.Perform complex or varied tasksHandle high stress situations effectivelyThrives in a fast-paced, team-oriented, collaborative, deadline-driven work environment and ability to manage a high level of detailAuthorized to work in the United States for any employerMINIMUM EXPERIENCE:Minimum one year in a customer service in a related fieldMinimum one year in property managementAffordable housing experience (HUD/LIHTC) requiredMust have basic math skills.High School education or equivalent is needed with proficiency in both verbal and written communication skills.Yardi software experience preferredProficient in English language in verbal and written communicationsWorking knowledge of Microsoft Office; Word, Outlook and ExcelWorking knowledge of general office equipment.Proficient in speaking Spanish i