Overview

Job Description Job Description About the Role:The Leasing Consultant plays a pivotal role in driving the success of residential or commercial property leasing operations by effectively managing tenant relations and lease agreements. This position is responsible for attracting and securing qualified tenants through proactive marketing, property tours, and thorough application processing. The Leasing Consultant ensures a seamless leasing experience by providing clear communication, addressing inquiries, and facilitating lease signings while maintaining compliance with all relevant laws and company policies. By fostering positive relationships with prospective and current tenants, the Leasing Consultant contributes to high occupancy rates and tenant retention. Ultimately, this role supports the overall financial performance and reputation of the property management team through exceptional customer service and operational efficiency.Minimum Qualifications:High school diploma or equivalent.Proven experience in leasing, sales, or customer service, preferably within the real estate or property management industry.Strong knowledge of leasing procedures and relevant legal requirements.Excellent communication and interpersonal skills.Proficiency with property management software and basic computer applications.Preferred Qualifications:Positive, "can-do" attitude, professionalism and high level of enthusiasmCustomer-centeredStrong demonstration and closing skillsThorough organizational and administrative abilitiesExcellent communication skills, verbal and writtenDependable, team player, organizedMust have valid driver's license and dependable vehicleNeeds to know how to operate office equipment such as fax machine, copier, printerGeneral knowledge of personal computerMathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals and percentagesReasoning Ability: To apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.Responsibilities:Answers phone, greets visitors with a smile, schedules appointments, and directs inquiries to appropriate staff memberIntroduce yourself and other team members in the immediate areaCompletes survey/welcome card for each prospectConducts rental inquiries and tours of propertyFollows up with prospect: thank you cards, phone calls, and any other requested or needed informationEnters application and lease into computer systemFollows up with residents regarding quality and promptness of service with either a phone call or written questionnaire. Relays feedback to Property ManagerReceives service request from residents and records in appropriate record bookResponds to internet inquiries promptlyPrepare and maintain resident filesRecords traffic and rental activity promptly and accuratelyParticipates in resident activities, open houses and other events to promote communityCompletes and updates move-in, move-out and rental packetsPerforms general administrative duties such as logging rent, filing, typing, mailing, ordering supplies, and resident termination callsPerforms monthly market surveys and shops competitionFollows Fair Housing regulationsRequired to work weekendsCompletes all necessary paperwork efficiently and timely to process applicationProcess applications within 48 hours, obtain property manager approval, and notify applicants of resultsPrepare lease packagesComplete move in package, test keys and inspect apartments prior to move inConduct new resident orientationParticipate in revenue collectionsImplement