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IT Services (Helpdesk) Lead -Plymouth Office

Date Posted: May 20, 2026
Yearly: USD - USD
Job is expired

Job Detail

  • location_on
    Location Minneapolis, Minnesota, United States of America
  • desktop_windows
    Job Type: Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Jun 20, 2026

Job Description

Overview

The IT Services Lead at Messerli Kramer in Plymouth, MN, is responsible for managing on-site IT operations and providing advanced technical support. This role serves as the senior technical presence, ensuring stable technology services while coordinating with internal and external teams to resolve issues and support enterprise applications.

Key responsibilities

  • Communicate project and incident status to stakeholders
  • Lead on-site execution of IT projects and rollouts
  • Oversee ticketing system operations and ensure resolution aligns with SLAs
  • Troubleshoot application and network issues
  • Support and supervise help desk staff
  • Assist with internal audits and compliance activities
  • Act as on-site point of contact for security-related actions

Required skills

  • 5-8+ years of IT experience
  • Strong troubleshooting across endpoints, applications, and networking
  • Experience supporting virtual desktop environments (VDI)
  • Familiarity with enterprise collaboration platforms like RingCentral and Microsoft Teams
  • Solid understanding of networking fundamentals (DNS, DHCP, VPN)

What the company offers

  • $65,000 - $90,000 salary plus annual discretionary bonus
  • Medical, Dental, and Vision insurance
  • Health Savings Account with employer contribution
  • 401(k) with 4% Safe Harbor contribution after one year of service

Skills Required

Company Overview

Minneapolis, Minnesota, United States of America

Messerli Kramer is a long-established law firm that offers a flexible work environment and focuses on representing national creditors. They prioritize a strong team culture and provide competitive compensation and benefits to their employees. Read More

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